Broken Links
Access to National Theatre Collection and Royal Shakespeare Collection videos now via Alexander Street
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online. This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links. In the meantime, to obtain access to these videos, please search for […]
<a href="https://techserv.library.ubc.ca/2025/08/05/pitchbook-access-not-working/" title="Pitchbook Access Not Working"><img src="https://techserv.library.ubc.ca/files/2025/08/Pitchbook-Invalid-IP-150x150.png" alt="Pitchbook Access Not Working" class="thumbnail thumbnail " /></a>
Pitchbook Access Not Working
Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025 All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login. https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 We have reported to Pitchbook and will get this issue […]
“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more
Resolved on Tuesday, June 17, 2025 Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites. ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem. As a workaround, please use the OpenAthens Proxy by […]
Database Down – 20-seiki Media Jōhō Dētabēsu
Resolved on Thursday June 12, 2025 The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible. They are working to resolve but in the meantime have set up this workaround site that can be used: http://mail.bunsei.co.jp/top
Lost access to UN Comtrade
Resolved on Friday, May 23 2025 Subscription access currently not working. Free access only. Eresources is investigating! https://resources.library.ubc.ca/page.php?details=united-nations-commodity-trade-statistics-database&id=482
National Film Board – “Sorry this content is not available to view in your current location.”
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film. This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or […]
Bates’ guide to physical examination and history taking – eBook linking issues
Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]
<a href="https://techserv.library.ubc.ca/2025/02/26/pitchbook-login-issues/" title="Pitchbook Login Issues"><img src="https://techserv.library.ubc.ca/files/2025/02/UBC_Pitchbook_page-150x150.png" alt="Pitchbook Login Issues" class="thumbnail thumbnail " /></a>
Pitchbook Login Issues
Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure: You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below. A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the […]
Pitchbook Access Issue
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated. If you […]
National Film Board – Lost access to some films
The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back. Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still […]