- Have questions or need more help with the issues below? Contact us here
PHUB error when accessing UBC Library CWL
Posted on April 15, 2024 @8:59 am by ryan regier
Issue is now fixed. April 15, 2024
UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.
We are still trying to figure out what is causing this issue and are working to solve it urgently!
We understand this a stressful time for students. We will get this fixed as soon as we can!
No CommentsNo access to ScienceDirect
Posted on April 8, 2024 @8:35 am by ryan regier
Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.
Seems to be impacting multiple institutions. We are investigating!
A couple workarounds that seem to work:
- From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
- Can copy and paste this redirector text in front of the URL/website address and login via UBC: https://proxy.openathens.net/login?qurl=
- Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there
Access to Sage Website and Database not working via UBC OpenAthens
Posted on April 4, 2024 @8:02 am by ryan regier
OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.
OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access https://proxy.openathens.net/login?qurl=
No CommentsCNKI databases slow load issue
Posted on April 2, 2024 @10:08 am by ryan regier
We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
No CommentsEthnologue Database Not Working
Posted on April 2, 2024 @8:50 am by ryan regier
Issue is now fixed. April 2, 2024
Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.
No CommentsIEEE site maintence outage on Saturday, March 16th
Posted on March 15, 2024 @10:35 am by ryan regier
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
No CommentsLost access to Diao Long Database of Chinese and Japanese Ancient Books
Posted on March 13, 2024 @12:22 pm by ryan regier
Issue is now fixed. March 13, 2024
We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get this issue resolved.
No CommentsCPS ( RxTx) Access Issues
Posted on March 7, 2024 @10:37 am by ryan regier
Issue is now fixed. March 7, 2024
Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.
No CommentsMultiple Authentication Issues
Posted on March 7, 2024 @10:37 am by ryan regier
Issues now fixed. March 7, 2024
There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:
- Access Medicine- Workaround in place here
- American Physical Society (APS) Journals
- Duke University Press eBooks and Journals
- Journal of the American Medical Association (JAMA) Journals
- Bates Visual Guide – Resource Page has working link to access videos
We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here: https://about.library.ubc.ca/contact-us/ejournal-help/
No CommentsAccess Medicine Error – “do not have permission to access this particular resource”
Posted on March 7, 2024 @10:36 am by ryan regier
Issue is now fixed. March 7, 2024
Users trying to access McGraw Hill’s Access Medicine may see this error:
“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”
As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328
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