Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer
As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
Access Issue Resolved July 11, 2024
We are currently seeing some issues with Summon struggling to load our holding information for print material.
Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information.
We are investigating!
Access Issue Resolved July 4, 2024
We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA
We are investigating!
Access Issue Resolved July 3, 2024
UBC has lost access to all (most) Springer and Nature content. Some users may still have access.
We are investigating and working to get the issue resolved as fast as we can.
Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions as well.
Access Issue Resolved: July 7, 2024
Issue has reappeared on July 7, 2024. Access is down and we are investigating.
Access Issue Resolved July 2, 2024
We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661
We are investigating and will get this resolved as soon as we can.
Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons.
We are working to resolve the issue.
As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons
Issue is now fixed. April 15, 2024
UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.
We are still trying to figure out what is causing this issue and are working to solve it urgently!
We understand this a stressful time for students. We will get this fixed as soon as we can!
Issue is now fixed. April 30, 2024
Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.
Seems to be impacting multiple institutions. We are investigating!
A couple workarounds that seem to work:
Issue is now fixed. April 30, 2024
OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.
OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access https://proxy.openathens.net/login?qurl=
We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
