Technical Services News

eResources Current Short Staffed- Slow to Respond to Tickets

By ryan regier on August 15, 2025

Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.

Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.

Thank you,

Ryan

Ryan Regier (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca

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ASTM Access Issues

By ryan regier on August 12, 2025

ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library

ASTM Standards are still located on the old ASTM Compass website.

Users may linking issues. If so, please report to eResources.

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Pitchbook Access Not Working

By ryan regier on August 5, 2025

Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025

All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login.

https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710

We have reported to Pitchbook and will get this issue fixed as soon as possible.

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EBSCOhost interface migration starts August 5th

By ryan regier on July 16, 2025

On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface.

This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.

Visit the new LibGuide to learn more about UBC’s migration, and consider registering for an upcoming EBSCO training session!

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Access Issues with AMS (American Mathematical Society) forcing users to login twice

By ryan regier on June 26, 2025

Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.

After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.

As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=

eResources is working with AMS to get this issue fixed ASAP.

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“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more

By ryan regier on June 17, 2025

Resolved on Tuesday, June 17, 2025

Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites.

ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem.

As a workaround, please use the OpenAthens Proxy by placing this text in front of the URL you are trying to access – https://proxy.openathens.net/login?qurl=

ATYPON is working on the issue and will get this resolved as soon as possible.

Users may see this error on a number of publisher websites: Wiley, Sage, Science, AAAS, American Physiological Society, American Society for Microbiology, Informs Pubs.

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