By ryan regier on September 29, 2025
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able to immediately resolve more complex issues that impact only a small number of individuals, we will do our best to offer temporary workarounds where possible.
We appreciate your patience and understanding during this time.
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By ryan regier on September 26, 2025
ACCESS RESTORED on Thursday, October 2, 2025
Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.
eResources has reached out to Nkoda to troubleshoot and access should be up soon.
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By ryan regier on September 17, 2025
MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating.
As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website.
The Resource Page link is: https://resources.library.ubc.ca/page.php?details=mathscinet&id=36
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By ryan regier on September 5, 2025
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online.
This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links.
In the meantime, to obtain access to these videos, please search for them at the below links:
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By ryan regier on August 15, 2025
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.
Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.
Thank you,
Ryan
Ryan Regier (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca
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By ryan regier on August 12, 2025
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library
ASTM Standards are still located on the old ASTM Compass website.
Users may see linking issues. If so, please report to eResources.
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By ryan regier on August 5, 2025
Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025
All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login.
https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
We have reported to Pitchbook and will get this issue fixed as soon as possible.
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By ryan regier on July 16, 2025
On August 5, 2025, the Library’s will migrate to a .
This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.
to learn more about UBC’s migration, and consider !
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By ryan regier on June 26, 2025
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.
After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.
As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=
eResources is working with AMS to get this issue fixed ASAP.
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By ryan regier on June 17, 2025
Resolved on Tuesday, June 17, 2025
Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites.
ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem.
As a workaround, please use the OpenAthens Proxy by placing this text in front of the URL you are trying to access – https://proxy.openathens.net/login?qurl=
ATYPON is working on the issue and will get this resolved as soon as possible.
Users may see this error on a number of publisher websites: Wiley, Sage, Science, AAAS, American Physiological Society, American Society for Microbiology, Informs Pubs.
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