Problem fixed!
Currently, Print books in Summon are displaying a “Locations” hypertext that leads to a “Try UBC eLink” button that leads to an error.
As a result, you can’t get to the Print book’s record in the Catalogue from Summon.
To get to the Print Book’s records, search for the book’s title from here .
Use the “Search Catalogue” option Title begins with from the drop-down menu.
We hope to have this resolved ASAP.
On May 29th, our 3rd-party discovery service, Ex Libris, is migrating to new servers. As a result, there will be some interruption to our discovery services for 24 hours (Saturday, May 29 at 18:00 PDT to Sunday, May 30 at 18:00 PDT).
Please be aware of the following during this period:
As a result of our Citation Linker being down, there will also be some disruptions to:
Users who try to use the Citation Linker or the eJournal Portal will see a message from Ex Libris explaining that the service is unavailable due to scheduled maintenance.
Please report any problems through our Help Form:
UBC Restored to Google Scholar
Google Scholar has dropped UBC Library (UBC eLink) as an option from its “Library Links” under “Settings”. Unfortunately, this will take about a week to resolve.
In the meanwhile, if you have installed our Library Access Browser Extension from Lean Library, you can highlight the article’s title from a Google Scholar result, right click, and use the “Search_Summon@UBC” option to run a search in Summon.
Access Restored. If you have any further problems, please reach out to us via our Help Form.
Several Elsevier resources -ScienceDirect, ClinicalKey, Engineering Village, various ebooks & ejournals are down. This is a known issue that is being worked on.
Please stay tuned for updates.
Access has been restored, Jan 12th, 2021.
HathiTrust is showing a “You Have Been Logged Out” message after you log in.
We are investigating and will update when we know more.
The eResources & Access Team will be away from Noon Dec. 24th till Jan. 4th. Please report any access problems using the Help Form , and we will dig into them when we get back.
Problem resolved. Please clear your browser history, cache & cookies, and report any continuing problems via our Help Form.
LWW Journals (Lippincott Williams & Wilkins) are a collection of mostly medical journals.
Off-campus access via EZproxy is currently showing “Cloudflare” messages that are blocking access for some Users.
We are working on a resolution. Stay tuned!
Please report any resource access problems via our Help Form.
O’Reilly for Higher Education (also known as Safari) ebooks will have accounts reset for those using the “new” authentication method.
What does this mean? Access will still be fine, it is just that any history from previous visits to the site might be lost. We apologize, but in the transition from the “old” to “new” authentication, many duplicate accounts were created.
Please report any problems encountered via our Help Form.
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy.
I think that it is fixed now.
Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
O’Reilly now uses your CWL to log in rather than your email address.
This will set up a new account on your first visit.
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Existing Users who temporarily wish to access their older (via UBC email) account, click here.
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