By ryan regier on June 26, 2025
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.
After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.
As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=
eResources is working with AMS to get this issue fixed ASAP.
Read More | No Comments
By ryan regier on June 17, 2025
Resolved on Tuesday, June 17, 2025
Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites.
ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem.
As a workaround, please use the OpenAthens Proxy by placing this text in front of the URL you are trying to access – https://proxy.openathens.net/login?qurl=
ATYPON is working on the issue and will get this resolved as soon as possible.
Users may see this error on a number of publisher websites: Wiley, Sage, Science, AAAS, American Physiological Society, American Society for Microbiology, Informs Pubs.
Read More | No Comments
By ryan regier on June 11, 2025
Resolved on Thursday, June 12, 2025
UBC Library Catalogue is currently not working https://webcat.library.ubc.ca
IT is working on it. Links to print books from Summon and other sources will not work while it is down.
Read More | No Comments
By ryan regier on May 30, 2025
Resolved on Thursday June 12, 2025
The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible.
They are working to resolve but in the meantime have set up this workaround site that can be used:
Read More | No Comments
By ryan regier on May 14, 2025
Resolved on Friday, May 23 2025
Subscription access currently not working. Free access only. Eresources is investigating!
https://resources.library.ubc.ca/page.php?details=united-nations-commodity-trade-statistics-database&id=482
Read More | No Comments
By ryan regier on May 9, 2025
Resolved on Monday May 12th, 2025
We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there.
eResources is investigating!
Read More | No Comments
By ryan regier on March 6, 2025
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film.
This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or from the links to the films in the UBC Library catalogue. These working links use EZProxy authentication (our old authentication tool) which still works.
Read More | No Comments
By park on March 5, 2025
Resolved on March 6, 2025 at 11:29pm
Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page.
UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista.
We are investigating and working on restoring our access. We apologize for the inconvenience.
Read More | No Comments
By park on March 4, 2025
“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings.
When seeing these error messages, please use this alternative link to access Audio Ciné Films.
Some users trying to access Audio Ciné Films may see the error message:
Invalid Portal
We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources.
Users’ level of access seems to vary, from no access at all to no access on weekends but with access on weekdays.
We apologize for the inconvenience and eResources is investigating.
Read More | No Comments
By park on February 28, 2025
Users are not able to access Bates’ guide to physical examination and history taking.
Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an “Unauthorized access” error message.
Some of the books that don’t have linking are:
- Bates’ guide to physical examination and history taking, 13ed
- Bates’ guide to physical examination and history taking, 12ed
- Bates’ guide to physical examination and history taking, 11ed
- Bates’ pocket guide to physical examination and history taking, 9ed
Please use the LWW Health Library resource page to access the collection.
When on the LWW Health Library site, please select Premium Basic Sciences, then select “Texts” to see the list of available ebooks. If you are looking for an older version of some of these ebooks, you can find them by looking to the left navigation list, scrolling down, and selecting “Text archive”.
We are working to correct the linking for this collection of ebooks.
Read More | No Comments
