PHUB error when accessing UBC Library CWL

Issue is now fixed. April 15, 2024

UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.

We are still trying to figure out what is causing this issue and are working to solve it urgently!

We understand this a stressful time for students. We will get this fixed as soon as we can!

No access to ScienceDirect

Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.

Seems to be impacting multiple institutions. We are investigating!

A couple workarounds that seem to work:

  • From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
  • Can copy and paste this redirector text in front of the URL/website address and login via UBC:
  • Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there

Access to Sage Website and Database not working via UBC OpenAthens

OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.

OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access

CNKI databases slow load issue

We are seeing slow loading issues and sometimes no access with our CNKI databases.

We are investigating, please use access through our Resource Pages in the meantime

Ethnologue Database Not Working

Issue is now fixed. April 2, 2024

Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.

We are working to solve the issue.

IEEE site maintence outage on Saturday, March 16th

On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.

Lost access to Diao Long Database of Chinese and Japanese Ancient Books

Issue is now fixed. March 13, 2024

We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books—&id=2670

We are working with the provider to get this issue resolved.

CPS ( RxTx) Access Issues

Issue is now fixed. March 7, 2024

Some users are seeing access issues with CPS.

The CPS website is having technical issues blocking access for some users.

Multiple Authentication Issues

Issues now fixed. March 7, 2024

There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:

We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here:

Access Medicine Error – “do not have permission to access this particular resource”

Issue is now fixed. March 7, 2024

Users trying to access McGraw Hill’s Access Medicine may see this error:

“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”

As workaround please use the Access Medicine link from the Library Resource Page to access –

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