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UBC Library eResources: Service Bulletins

eJournal portal and Citation Linker will be unavailable for 24 hours starting February 8 at 5:00 p.m.

Posted on February 11, 2019 @10:24 am by madgett

UPDATE – move went well with few problems reported!

Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.

Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.

Users can also use direct article links on Google Scholar during this time, but not UBC eLink.

Much more technical info HERE.

For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.

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Criterion-on-Demand : Video won’t play

Posted on February 13, 2019 @8:49 am by madgett

UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.

Criterion-on-Demand is showing an error message instead of playing videos.

We are working with them to resolve this.

Thanks for your patience.

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de Gruyter Website very slow to load

Posted on January 21, 2019 @3:59 pm by madgett

The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.

We have a ticket in to de Gruyter.

Please be patient while we work on this issue. The page will load… eventually.

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eResources & Access Closed till January 2nd – Merry Christmas

Posted on December 24, 2018 @1:18 pm by madgett

Happy Holidays!

The eResources & Access Team will be away till January 2nd. The University is closed till then as well.

Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.

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Wiley eBooks – Loss of Access to Many eBooks

Posted on December 20, 2018 @8:44 am by madgett

UPDATE Access to Wiley ebooks restored.

Loss of access to many Wiley Online eBooks.

We are working on a solution, stay tuned!

Report any problems via our Help Form.

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ScienceDirect (Elsevier): Off-Campus Access Restored

Posted on December 18, 2018 @9:13 am by madgett

Off-campus access to ScienceDirect (Elsevier) ejournals & ebooks has been restored via EZproxy.

If you had problems yesterday, clear the history (cache & cookies) from your browser before trying to connect.

Report any problems via our Help Form.

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Off-Campus access to Taylor & Francis ebooks down

Posted on November 27, 2018 @12:31 pm by madgett

Taylor & Francis ebooks:

UPDATE: PROBLEM RESOLVED.

Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.

Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!

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PsychiatryOnline – Access Down Off Campus

Posted on October 26, 2018 @8:12 am by madgett

UPDATE : Access off campus has been restored. Please clear your browser history (cache & cookies) if you were having access problems.

If problems persist, contact us via our Help Form.

PsychiatryOnline is down for off-campus access.

This site (with all its ebooks and other content – including DSM-5) can currently be accessed on campus only.

The issue is being worked on. Stay tuned!

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Harvard Business Review : Limited Access & Functionality

Posted on November 5, 2018 @10:40 am by madgett

The UBC Library DOES NOT subscribe to Harvard Business Review.

We have limited access through a subscription to EBSCOhost journal aggregator database “Business Source Complete.”

UPDATE : As an alternative to the “browse” method below, if you have followed a PURL into the EBSCOhost database, you can also re-do your search within the EBSCOhost Database to get to the PDF version of the HBR article.

What does this mean? It means that articles 1) cannot be Printed, 2) cannot be saved & 3) that permanent URLs (PURLs) will not work to give you the PDF. If you need to access an article from HBR, please browse for it by starting at the journal title level (it can be found using the eJournal Portal – the “Journal Titles” tab on the Library Homepage) and then going to the year, Volume, Issue and finally page for the article.

This is out of the Library’s hands as it is part of an agreement between Harvard & EBSCOhost.

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eBook URLs leading to the off-campus “Oops” page

Posted on October 2, 2018 @9:35 am by madgett

Certain ebook URLs are breaking and leading to the Off-Campus AccessOops” page (even when users are on campus).

Mostly, these are ebooks that were on the old eBook Library platform (retired some time ago) and are now on the ProQuest eBoook Central platform.

We are working on the issue and hope for a solutions soon.

If faced with this error message, please try searching for the ebook HERE .

Please report any problems via our Help Form.

 

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