UBC Library eResources: Service Bulletins

Mary Ann Liebert Access Issues

Posted on February 23, 2024 @10:28 am by ryan regier

We are having some access issues with Mary Ann Liebert Journals.

As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=

You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/

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Blank Screen Error for Naxos Music Library

Posted on February 6, 2024 @12:35 pm by ryan regier

Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue.

Error message:  When clicking on an album, it fails to load on the first click and lands on a blank page.

Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab.

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Access issues with Knovel

Posted on February 12, 2024 @10:24 am by ryan regier

Issue is now fixed. Feb 12, 2024

Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.

We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475

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Access not working to De Gruyter eBooks

Posted on February 7, 2024 @11:33 am by ryan regier

Issue is now fixed. Feb 7, 2024

Access is not working for De Gruyter eBooks. Users are not recognized as coming from UBC on the De Gruyter and will see “Requires Authentication”

As a solution, login to De Gruyter using the “Access through your institution” on the De Gruyter page and search for UBC.

You can also place this prefix in front of a De Gruyter website link to access: https://proxy.openathens.net/login?qurl=

For example: https://proxy.openathens.net/login?qurl=https://doi.org/10.36019/9781978829053

Access will also work when coming through the De Gruyter Resource Page https://resources.library.ubc.ca/page.php?details=de-gruyter-ebook-collections&id=2459

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Lost access to SciFinder

Posted on January 17, 2024 @10:55 am by ryan regier

Issue is now fixed. Jan 17, 2024

UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error.

We are working with the vendor to get this resolved ASAP.

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“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks

Posted on January 10, 2024 @8:55 am by ryan regier

We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search.

These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve.

As a workaround, go to the Resource Page for the Publisher and then search the book title on the Publisher website:

Also feel free to just contact us here and we will provide a direct working link to the eBook

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EBSCOhost Error with Exporting Search Results

Posted on December 7, 2023 @11:20 am by ryan regier

Issue is now fixed. Dec 7, 2023

When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message:

“Application Level Exception
To continue with the session, go back to the previous page.”

We are working with EBSCO to fix the error.

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Canadian Standards Association (CSA) – PDF Downloading Error

Posted on November 22, 2023 @8:47 am by ryan regier

Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs.

We are working to get the issue fixed ASAP!

In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US

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Canadian Standards Association (CSA) Error – Blank Screen

Posted on October 24, 2023 @9:10 am by ryan regier

Issue is now fixed. Oct 24, 2023

Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689

We are working with CSA to get this issue solved.


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Oxford access issue – ‘Unknown or Unusable Identity Provider’

Posted on September 27, 2023 @8:36 am by ryan regier

Issue is now fixed. Sept 27, 2023

UBC Users are seeing a ‘Unknown or Unusable Identity Provider’ when they try to access some Oxford databases such as Oxford Music Online or Oxford Research Encyclopedias.

We are working to solve the issue as quickly as possible.

As a workaround, place this URL text in from the the Oxford website address that you wish to access. This will give you access after you login with your CWL: https://proxy.openathens.net/login?qurl=

For example, to access Oxford Music Online, use https://proxy.openathens.net/login?qurl=https://www.oxfordmusiconline.com/

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