- Have questions or need more help with the issues below? Contact us here
National Film Board – “Sorry this content is not available to view in your current location.”
Posted on March 11, 2025 @8:04 am by ryan regier
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film.
This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or from the links to the films in the UBC Library catalogue. These working links use EZProxy authentication (our old authentication tool) which still works.
No CommentsStatista – loss of access
Posted on March 6, 2025 @11:29 am by park
Resolved on March 6, 2025 at 11:29pm
Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page.
UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista.
We are investigating and working on restoring our access. We apologize for the inconvenience.
No CommentsAudio Ciné Films – Invalid Portal error message
Posted on March 25, 2025 @5:18 pm by park
“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings.
When seeing these error messages, please use this alternative link to access Audio Ciné Films.
Some users trying to access Audio Ciné Films may see the error message:
Invalid Portal
We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources.
Users’ level of access seems to vary, from no access at all to no access on weekends but with access on weekdays.
We apologize for the inconvenience and eResources is investigating.
No CommentsBates’ guide to physical examination and history taking – eBook linking issues
Posted on February 28, 2025 @12:25 pm by park
Users are not able to access Bates’ guide to physical examination and history taking.
Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an “Unauthorized access” error message.
Some of the books that don’t have linking are:
- Bates’ guide to physical examination and history taking, 13ed
- Bates’ guide to physical examination and history taking, 12ed
- Bates’ guide to physical examination and history taking, 11ed
- Bates’ pocket guide to physical examination and history taking, 9ed
Please use the LWW Health Library resource page to access the collection.
When on the LWW Health Library site, please select Premium Basic Sciences, then select “Texts” to see the list of available ebooks. If you are looking for an older version of some of these ebooks, you can find them by looking to the left navigation list, scrolling down, and selecting “Text archive”.
We are working to correct the linking for this collection of ebooks.
No CommentsPitchbook Login Issues
Posted on February 26, 2025 @7:48 am by ryan regier
Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure:
- You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below.
- A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the UBC Pitchbook site) OR by a “bad” cookie. To get around the cookie issue, close your tabs and clear your cache and cookies (for all time).
If you already have an account and are denied login (e.g. “Access not authorized” or “Account Expired”), your account may have expired. Please create a new account using your same UBC email and your account will be reinstated. You need to create a new account via the UBC Pitchbook website NOT Pitchbook.com.
Error message: CWL Authentication – Unsupported request
Posted on January 21, 2025 @1:23 pm by park
Resolved January 21, 2025 at 1:23pm
Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources.
Thank you for your patience as we worked to resolve this access issue.
UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are investigating and working on a resolution to restore service.
No CommentsHoliday Closure for eResources & Access Help
Posted on December 24, 2024 @9:55 am by park
Happy Holidays!
The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.
No CommentsCNKI eBooks access issues – workaround by accessing old user interface
Posted on December 12, 2024 @11:37 am by park
We are currently seeing some issues with accessing CNKI eBooks.
A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated.
eResources is continuing to investigate resolving the new interface access issues.
No CommentsSummon searches resulting in Application Error message
Posted on December 10, 2024 @5:30 pm by park
Resolved December 10, 2024 at 5:30pm
Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.”
Other institutions are experiencing the same problem, and the Summon vendor is working on it.
Some workarounds for finding and accessing materials in the Library collection:
- use the “Books & Media” tab to search for books, videos
- use the “Indexes & Databases” tab to search directly in the databases
- use the Lean Library browser extension to check for UBC Library access when searching/browsing external sites: https://guides.library.ubc.ca/connect/ll
Stay tuned for updates!
No CommentsCriterion, Audio Cine and Kanopy Issues when using Firefox browser
Posted on December 12, 2024 @10:13 am by ryan regier
Update December 12, 2024: In addition to Criterion and Audio Cine, users may not be able to load streaming videos from Kanopy when using the Firefox browser on a UBC computer. Please use a different browser.
When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” error when they try to stream a video. This error is more likely when using a UBC computer. eResources is working on the issue.
As a workaround, please use a different browser (Chrome, Edge, Safari) to stream videos from Criterion or Audio Cine.
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