UBC Library eResources: Service Bulletins

New RefWorks and Google Docs not working together

Posted on February 21, 2018 @4:54 pm by park

https://technicalservices.sites.olt.ubc.ca/files/2012/01/broken_parts.jpg New RefWorks and Google Docs are not working together.

There is a system wide problem with New RefWorks not working with Google Docs. RefWorks is working on resolving this issue.

Instead of Google Docs, please use another word processor, such as MS Word.

We apologize for the inconvenience.

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ProQuest eBook Central Down – January 20th

Posted on January 15, 2018 @10:23 am by madgett

FYI:

Due to scheduled maintenance, ProQuest Ebook Central will be unavailable at:

Saturday, January 20, from 10am to 4pm Pacific Time

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Library Catalogue Down

Posted on December 18, 2017 @2:32 pm by madgett

UPDATE: Seems to be working again.

Unfortunately, the Library catalogue is down. UBC IT has a bulletin HERE.

Other discovery services, like Summon, are working – but any links from Summon results to the Cataloge do not work.

Watch UBC IT Bulletins and this post for updates.

Sorry for the inconvenience.

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eResources & Access Christmas Closure

Posted on December 12, 2017 @8:22 am by madgett

Hello:

Hope everyone is looking forward to the break between Christmas & New Years. We are!

eResources & Access will be closed from December 23rd and reopening January 2nd. Do continue to report any problems with our online resources during that time using the Help Form. We will investigate all problems and respond in the new year.

All the season’s Best,

Your eResources & Access Team

 

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Taylor & Francis Journals site down for maintenance

Posted on December 1, 2017 @2:46 pm by park

Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm.

From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure.

We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the release.”

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ScienceDirect (eJournals & eBooks) : Some Site Problems

Posted on November 8, 2017 @11:58 am by madgett

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

  1. clear the history (cache & coolies) from your browser and try again
  2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.

 

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Resource Pages with Additional Log-in info not working

Posted on November 6, 2017 @11:36 am by madgett

UPDATE – log-in to Usernames & Passwords working as expected now.

Certain online resources require additional log-in information – like a Username & Password that is shared by everyone. This info is usually hidden and requires Users to log into a secondary level.

For example, access to the BC Building Code (click here). You need to log in to get the Username & Password to access the Code… but it isn’t working.

A ticket has been submitted, and we hope that access to these types of resources (that have a hidden page with additional log-in info) can be fixed soon.

Sorry for the inconvenience.

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MedicinesComplete – loss of access

Posted on October 25, 2017 @12:02 pm by park

UPDATE #2 : Access to Martindale: The Complete Drug Reference has been temporarily restored on a new site. Access on & off campus (via EZproxy).

UPDATE: Access to AHFS Drug Information has been temporarily restored on a new siteHowever, access is on campus, Library branch or via UBCSecure only.

UBC Library has lost access to AHFS Drug Information, Martindale: The Complete Drug Reference and Stockley’s Drug Interactions on MedicinesComplete. We are working on it.

Sorry for the inconvenience.

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Catalogue will be down Saturday Night (for 2 hours)

Posted on September 29, 2017 @10:11 am by madgett

Just a heads up…

Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here.

Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.

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Cambridge eBooks Linking to Wrong Title

Posted on September 26, 2017 @2:04 pm by madgett

Sorry to report that a number of Cambridge eBooks are linking to the wrong title.

A fix is in the works.

If this happens to you, go to the Cambridge Core eBooks site and do a search from there.

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