Users are currently are unable to access Refinitiv. https://guides.library.ubc.ca/az/refinitiv-workspace Users are seeing a “missing_parameters” or “Error loading Layout data” when logging in. EResources is investigating!
UPDATE: Issue Fixed as of the morning of Sept 24, 2026 We’ve lost access to CSA Standards when accessing via OpenAthens. Users will see a blank screen or a ‘You have been blocked’. eResources is investigating. As a workaround please access CSA via an on-campus wifi or computer or use the UBC VPN. Use this […]
We’ve lost access to some Sage Journals for the years 2020-2024. eResources is investigating. UBC Library did cancel multiple Sage Journals in 2026, but we have retained access pre-2025.
UPDATE: Issue Fixed as of 9:45 am March 31, 2026 We have lost access to Cambridge University Press. Users will see a ‘503 Service Temporarily Unavailable’ error. Users will see a red box pop-up saying ‘The organization you have selected has not submitted information to Cambridge University Press for their Shibboleth/Athens account. Therefore you cannot […]
UBC Library is pleased to announce that we will be moving to a new Single Sign On (SSO) approach to Pitchbook. On the morning of Wednesday, March 11th , UBC users will be able to login directly to Pitchbook via the Library Website with their UBC CWL login. Users will no longer need to login multiple […]
UPDATE: Issue Fixed as of March 5th, 2026 We are seeing reports of users seeing blocked access to CPS. We are investigating. Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674
Users are unable to access Factiva Journals and left at a Factiva Login Page. eResources is investigating. In the meantime, please use the Factiva link on the Resource Page which still works – https://resources.library.ubc.ca/page.php?details=factiva&id=543 You can search for the journal you wish to access there.
Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access. If you see this issue, your account likely requires a hard reset, which will fix the issue. Please reach out to eResources and we can take care of this for you -> https://about.library.ubc.ca/contact-us/ejournal-help/
UPDATE: Issue Fixed as of February 3rd, 2026 Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…” This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/ Access to Kanopy appears to be still be working for on campus users.
UPDATE: Issue Fixed as of December 18, 2025 We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users are seeing a blank screen or a ‘This page isn’t working’ or a “HTTP Status 500 – Internal Server Error” As workaround, please use the below link to access ProQuest.com […]