Criterion, Audio Cine and Kanopy Issues when using Firefox browser
Update December 12, 2024: In addition to Criterion and Audio Cine, users may not be able to load streaming videos from Kanopy when using the Firefox browser on a UBC computer. Please use a different browser. When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” […]
Library Access Browser Extension (Lean Library) & Safari 14 -Oct.2020
For some Users who have installed Lean Library on their Safari 14 browser, there have been error messages asking them to upgrade their macOS. This is a known issue. A fix is expected in the next week or so, possibly with the release of the new OS “Big Sur”. Sorry for the inconvenience.
Library Access Browser Ext. (Lean Library) : Highlight & Search Down -Oct2020
UPDATE: Now Working The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week. Don’t know about the Library’s Access Browser Extension? Please read here.
Summon & Citation Linker : Downtime Longer than Expected
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th. These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on […]
Voyager System – Catalogue, etc. Down
System back Online Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.
eBooks @ EBSCOhost : Firefox 45 Not Working
UPDATE – Temporary Fix But… Per EBSCOhost: “We sincerely apologize for the inconvenience of eBook PDFs not loading in Firefox 45 and above. This issue is a result of an update to the Firefox code base which is incompatible with our eBook viewer. We are working to fully resolve this issue as soon as possible […]
Frozen Tabs on the Library Home Page?
As you have noticed, the look of the Library Home page has changed. This is the new University-wide “Common Look & Feel” initiative. Unfortunately, it seems that the tabs on the Home age freeze up for first-time visitors. We have found that clearing the cache & cookies from the browser and re-loading the page fixes […]
Web of Science: New Look! Problems to Watch
Web of Science has changed its look. It also has some new functionality that you can read about here. But it also has limits on the browsers that it supports. Please read the System Requirements. Firefox 4 and Internet Explorer 9 are not listed at this time. Please use only a supported browser & browser […]
Chrome Browser: Not Supported By EBSCOhost Databases
The Chrome browser from Google may be growing in popularity, but many vendors still only support the old standbys: Internet Explorer & Firefox (with some Safari). EBSCOHost databases, for example, do not support Chrome. You can read their thoughts here. Basically, the .pdfs will not open up in the EBSCO built-in .pdf reader. Rather than […]
Problems Using Summon, Citation Linker or ejournal Portal? Send us a PURL
You already know that if you run into an access problem with a Library resource, you can use the blue “Access Problems?” button (when available) or just use the eResources Help Form to report the problem. But to help paint a clearer picture of the problem, you can also cut & paste the URL from […]