Error message: CWL Authentication – Unsupported request
Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue. UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are […]
OpenAthens Update
While the majority of the Library’s online resources have successfully transitioned to OpenAthens authentication, there are some post-launch access problems with the following providers: BMJ Best Practice CHASS (Industry Norms and Key Business Indicators) – access restored July 5 Web of Science interoperability (database cross-search) Mary Ann Liebert – access restored June 23 Grant Connect […]
Expect Some Problems – Migration to OpenAthens Underway
The Library is in the middle of a migration to a new authentication system : OpenAthens. No doubt there will be some hiccups along the way. Please be patient as we work out the bugs, and look to our new Ask Us portal to report any problems.
Google Scholar Drops UBC Library (UBC eLink) -Feb.2021
UBC Restored to Google Scholar Google Scholar has dropped UBC Library (UBC eLink) as an option from its “Library Links” under “Settings”. Unfortunately, this will take about a week to resolve. In the meanwhile, if you have installed our Library Access Browser Extension from Lean Library, you can highlight the article’s title from a Google […]
Elsevier Resources (ScienceDirect, ClinicalKey, Engineering Village, etc.) Down -Jan.2021
Access Restored. If you have any further problems, please reach out to us via our Help Form. Several Elsevier resources -ScienceDirect, ClinicalKey, Engineering Village, various ebooks & ejournals are down. This is a known issue that is being worked on. Please stay tuned for updates.
HathiTrust Site : “You Have Been Logged Out”
Access has been restored, Jan 12th, 2021. HathiTrust is showing a “You Have Been Logged Out” message after you log in. We are investigating and will update when we know more.
LWW Journals (Lippincott Williams & Wilkins) & EZproxy (off-campus Access)
Problem resolved. Please clear your browser history, cache & cookies, and report any continuing problems via our Help Form. LWW Journals (Lippincott Williams & Wilkins) are a collection of mostly medical journals. Off-campus access via EZproxy is currently showing “Cloudflare” messages that are blocking access for some Users. We are working on a resolution. Stay […]
CB Insights – Log-in Problem Fixed?
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy. I think that it is fixed now. Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
O’Reilly for Higher Education (Safari) – New Log-in
O’Reilly now uses your CWL to log in rather than your email address. This will set up a new account on your first visit. ——- Existing Users who temporarily wish to access their older (via UBC email) account, click here.
EZproxy Down for Maintenance – Oct. 8th, 10:00 am PDT
EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday, October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please report it to us via out Help Form.