Holiday Closure for eResources & Access Help (HAPPY HOLIDAYS!)
HAPPY HOLIDAYS! The eResources & Access Team will be away from Noon Dec. 24th till Jan. 4th. Please report any access problems using the Help Form , and we will dig into them when we get back.
O’Reilly (Safari) eBooks – Accounts Reset Oct. 31st weekend
O’Reilly for Higher Education (also known as Safari) ebooks will have accounts reset for those using the “new” authentication method. What does this mean? Access will still be fine, it is just that any history from previous visits to the site might be lost. We apologize, but in the transition from the “old” to “new” […]
O’Reilly for Higher Education (Safari) – New Log-in
O’Reilly now uses your CWL to log in rather than your email address. This will set up a new account on your first visit. ——- Existing Users who temporarily wish to access their older (via UBC email) account, click here.
Taylor & Francis eBook Site Having Problems -Oct.05, 2020
UPDATE – Problems resolved. Taylor & Francis eBook site is having problems with some titles. Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.” We are working on the problem. Sorry for the inconvenience.
UBC Library Catalogue Down for Maintenance -Sept. 30, 10PM
UPDATE – No problems reported. FYI The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes. Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue. Please report any problems via our Help Form.
EBSCOhost Databases & eBooks -Slow/Timeout -22se2020
All Issues Resolved. PLease report any further problems via our Help Form: Electronic Resources Help EBSCOhost databases & eBook site having problems: “EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.” Stay tuned for updates.
Duke University Press Down (September 18, 2020)
Update 12:30pm – Access restored. Please report any continuing problems via the eResources Help Form. Access to ebooks and ejournals from Duke University Press is currently unavailable. The vendor is working to restore access as quickly as possible.
ProQuest Ebook Central – Reader unavailable
Issue RESOLVED A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform. PDF download and online reading services are not available. System engineers are working to fix the issue, and we’ll update you as soon as we know more.
EBSCOhost Databases Slow (June 23, 2020)
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal. EBSCOhost Databases were down earlier today They appear to be back, but are very slow. Stay tuned for any further updates.