eResources Current Short Staffed- Slow to Respond to Tickets
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails. Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days. Thank you, Ryan Ryan Regier […]
ASTM Access Issues
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library ASTM Standards are still located on the old ASTM Compass website. Users may see linking issues. If so, please report to eResources.
Error message: CWL Authentication – Unsupported request
Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue. UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are […]
Holiday Closure for eResources & Access Help
Happy Holidays! The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.
IEEE site maintence outage on Saturday, March 16th
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
Lost Access to Brill eBooks and Journals
UPDATE – Problems resolved. Brill Access is now working. Dec 7, 2022 Access to Brill eBooks and Journals via Brill.com is currently down. This error will appear: “The page isn’t redirecting properly. An error occurred during a connection to brill.com. This problem can sometimes be caused by disabling or refusing to accept cookies.” We are […]
Access lost to Canada Commons
UPDATE – Problems resolved. Canada Commons Access is now working. Nov 17, 2022 Access to Canada Commons ebooks is currently down, showing a ‘HTTP ERROR 503 – Cannot contact Upstream Server’ We are working quickly to get it resolved! In the meantime, if you are looking for access to a specific Canada Commons ebook, you […]
Access Lost to JOVE
UPDATE – Problems resolved. JOVE Access is now working. Oct 19, 2022 Access to JOVE is currently down and producing a JSON 500 ‘Internal Server Error’. This is impacting many University Libraries and the vendor is working quickly to get it resolved.
Portal to Canadian Research Outputs now Open(aire)
The Portal of Canadian Research Outputs has been developed as part of a collaboration between Canadian Association of Research Libraries (CARL) and OpenAIRE. The portal presents research results collected from Canadian institutional repositories. Check it out here.
Summon – Refreshed Look Coming Dec. 15th
NOTE: Refreshed look delayed till later on 15th or early 16th. Additional updates: As well as the changes listed below, there are two new features coming: 1) Select a result source: In some results, you will see “More Options” where you can select the source of the item if we have access to it on […]