By madgett on April 7, 2020
Due to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.
If you see an error like this on the Wiley site:
“Access from your IP address has been blocked. Please contact your librarian for assistance.“
Please try the following:
- Make sure that you are NOT logged into MyVPN
- Clear the history (cache & cookies) from your browser
- Wait 10 – 15 minutes then try the link to the item on Wiley again.
If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.
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By madgett on March 26, 2020
Hopefully, you are enjoying the movies from Audio Cine.
But if you have been getting a “400 Bad Request” error that says “cookie too large” and possible “nginx”, here is what you can do:
- make sure you have the latest Chrome browser installed
- clear ALL history (cache & cookies) from your Chrome browser
-or-
If you want to keep some cookies as you need them regularly, you can:
- make sure you have the latest Chrome browser installed
- In Chrome, go to hamburger menu (horizontal lines upper right) then Settings
- go to Privacy & Security
- go to Site Settings
- go to Cookies & Site Data
- go to clearing the cookies for that particular domain
- then find the domain for Audio Cine and delete cookies (domain probably has “acf-film” in it)
As always, use our Help Form to report problems.
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By madgett on March 24, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/02/Now-Playing.jpg)
UPDATE – TRIAL EXTENDED!
Woohoo!
And now, some good news…
UBC Library is hosting a one-month trial to Audio Cine Films.
If you are using MyVPN – disconnect before following the link above
Audio Cine Films collection offers access to 1000’s of titles from the world’s most renowned film studios and producers including:
- Walt Disney Pictures, Touchstones Pictures
- Hollywood Pictures, Pixar Animation Studios
- Sony Pictures Entertainment, Columbia Pictures
- Tristar Pictures, Screen Gems
- Universal Studios Canada (MCA)
- MGM Studios, United Artists
This is only for UBC Students, Staff & Faculty.
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By madgett on March 24, 2020
UPDATE: SITE BACK UP
The Walter de Gruyter site (ebooks & ejournals) is down for maintenance.
Stay tuned for updates
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By madgett on March 16, 2020
Hello:
For those accessing Library online resources (e-resources) from off campus for the first time, you will want to READ THIS.
Key items to remember:
- For the majority of off-campus access, you will need to authenticate via EZproxy
- Do NOT connect to MyVPN when connecting to EZproxy
- We are still here to help. Contact us via our HELP FORM if you have issues accessing Library resources. But please be patient if we don’t respond as quickly as usual
- Library e-resources are not free, and they require the Library to sign a license. Many licenses have restrictions… often including volume. The rule of thumb is do not download more than a human can reasonably read. Suspicious activity will lead publishers and providers to cut off the IP address for everyone
- And don’t stress. If networks are slow, if resources aren’t working, odds are everyone else is in the same boat
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By madgett on March 13, 2020
This afternoon, Friday March 13th, there are a number of journal sites that are going to be down for maintenance. Some include:
- The Bone & Joint Journal site
- Chicago Press site
- University of Toronto Press site
Do contact us via our Help Form if you experience any access problems.
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By madgett on March 4, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/10/Accessproblems.png)
Access Restored
Taylor & Francis eBook site seems to be down.
We are in contact with T&F. Stay Tuned!
Error 401
Sorry, you don’t seem to have access to this page.
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By madgett on February 11, 2020
UPDATE : RESTORED
Please clear the browser history (cache & cookies) if you experienced problems.
Summon, our discovery service, is offline at the moment.
Please use the eJournal Portal (Journal Titles tab on the Homepage) for journal searches, or look in the Catalogue for ebooks.
Watch for updates.
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By madgett on February 11, 2020
Issue Resolved
Many of the China Academic Journals (CNKI) are showing a log-in window when trying to download the PDF (a red button with IP appears). This is a problem with their California server.
To get around this, try searching for the journal on their Qingdao server.
We are working on resolving this issue.
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By kmcgrath on February 7, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/10/bandit800.gif)
UPDATE: Off-Campus Access has been restored as of Sunday, Feb.9, 7:00PM (PST) .
Please clear your cache and cookies.
If problems persist, contact us via our Help Form.
ScienceDirect => Off-Campus Access Blocked
EZproxy (off-campus access, where you log in with your CWL) has been blocked by ScienceDirect. We are working to get the block lifted for the weekend. Stay Tuned!
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