By madgett on October 13, 2020
O’Reilly now uses your CWL to log in rather than your email address. This will set up a new account on your first visit. ——- Existing Users who temporarily wish to access their older (via UBC email) account, click here.
By madgett on October 7, 2020
EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday, October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please report it to us via out Help Form.
By madgett on October 6, 2020
For some Users who have installed Lean Library on their Safari 14 browser, there have been error messages asking them to upgrade their macOS. This is a known issue. A fix is expected in the next week or so, possibly with the release of the new OS “Big Sur”. Sorry for the inconvenience.
By madgett on October 5, 2020
UPDATE: Now Working The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week. Don’t know about the Library’s Access Browser Extension? Please read here.
By madgett on September 30, 2020
UPDATE – No problems reported. FYI The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes. Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue. Please report any problems via our Help Form.
By madgett on September 22, 2020
All Issues Resolved. PLease report any further problems via our Help Form: Electronic Resources Help EBSCOhost databases & eBook site having problems: “EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.” Stay tuned for updates.
By madgett on September 14, 2020
UPDATE : Access restored. If you are still having problems, please contact us via our Help form: Electronic Resources Help Several Cambridge University Press (eBooks & eJournals) collections are down. Links producing error messages. We are working on it. Stay Tuned!
By madgett on June 23, 2020
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal. EBSCOhost Databases were down earlier today They appear to be back, but are very slow. Stay tuned for any further updates.