Update – Summon is back up
Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/
Summon, UBC Library’s discovery service, is currently down.
We are working on it.
Stay tuned!
Update: Access restored May 13th 8:30am PST
The vendor is continuing to monitor and address any remaining user experience issues in the coming days. We will report further updates as they are released.
A variety of Kluwer Law resources (Kluwer Law journals, Kluwer Arbitration International, Kluwer Law International, various Tax Libraries, CCH, etc.) are down. The Provider is working on a solution, but has no timeline for a fix. Problem seems to be a malware attack on their platform. Some info here
STATUS UPDATE – TOOLS WORKING NOW
The tools for the Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) site on Ovid are not currently working.
Per the Provider:
“Unfortunately, due to ongoing network issues we are having at the Ovid end the JBI EBP tools are unavailable and the error message you see is appearing when people try to login to their personal accounts.
However there is a workaround, if the person ignores this message and clicks the “MyWorkspace” section of the blue navigation bar at the top of the Ovid screen they will be taken into their Personal Account information and their Searches/Alerts/Projects will be available to them.
Thank you for your continued patience while we are working to restore normal Ovid service. Unfortunately, we do not have a specific timeline for when we expect service to be fully restored and we do apologize.”
Please watch for updates.
UPDATE => ScienceDirect restored.
Elsevier has restored access to ScienceDirect.
They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.
Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.
https://services.library.ubc.ca/electronic-access/connect/?login
At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.
We are investigating.
Stay tuned.
UPDATE: Site back up.
Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ). Technical teams are working to replace the damaged infrastructure as quickly as possible.
Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.
UPDATE – move went well with few problems reported!
Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.
Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.
Users can also use direct article links on Google Scholar during this time, but not UBC eLink.
Much more technical info HERE.
For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.