By ryan regier on September 21, 2023
On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff. This switch to ServiceNow means the eResources is now using the same ticketing system as […]
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By madgett on September 30, 2020
UPDATE – No problems reported. FYI The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes. Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue. Please report any problems via our Help Form.
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By madgett on July 11, 2019
UPDATE – Summon back up (10:35 a.m.) Summon down this morning All Summon searches lead to an error “APPLICATION ERROR” Your search has failed to complete. Please try again. Other institutions are experiencing the same problem, and it is being worked on. Stay tuned for updates!
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By kmcgrath on April 26, 2019
Update: We’re back online. Thanks for your patience. Access to the Library’s Indexes & Databases is currently unavailable. We are working to restore this as quickly as possible.
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By madgett on December 18, 2017
UPDATE: Seems to be working again. Unfortunately, the Library catalogue is down. UBC IT has a bulletin HERE. Other discovery services, like Summon, are working – but any links from Summon results to the Cataloge do not work. Watch UBC IT Bulletins and this post for updates. Sorry for the inconvenience.
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By madgett on September 29, 2017
Just a heads up… Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here. Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.
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By madgett on September 8, 2017
There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage). Per the third-party that hosts this service: — “Thanks for the reports of slowness related to the E-journal Portal. We are aware of the issue… this issue is happening intermittently and is not impacting all […]
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By madgett on October 31, 2016
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th. These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on […]
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By madgett on January 29, 2014
*They’re back, and all is right with the world!* Yikes! The Catalogue and InterLibrary Loans (and more) are down at the moment. Here is the official word: Voyager is currently unavailable. Systems staff are working to rectify the issue. We don’t have a ETA at this time of when Voyager will be available. This is […]
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By madgett on January 9, 2014
LIBRARY WEBSITES OUTAGE Due to some server moves, several Library websites and services will be disrupted starting at 10 p.m. Tuesday, January 14; services are expected to resume by 1 a.m. on Wednesday, January 15. These may include: Library website and related services (www.library.ubc.ca) Indexes and databases portal Link resolver service Sorry for the inconvenience. […]
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