By madgett on October 30, 2020
O’Reilly for Higher Education (also known as Safari) ebooks will have accounts reset for those using the “new” authentication method.
What does this mean? Access will still be fine, it is just that any history from previous visits to the site might be lost. We apologize, but in the transition from the “old” to “new” authentication, many duplicate accounts were created.
Please report any problems encountered via our Help Form.
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By madgett on October 28, 2020
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy.
I think that it is fixed now.
Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
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By madgett on October 13, 2020
O’Reilly now uses your CWL to log in rather than your email address.
This will set up a new account on your first visit.
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Existing Users who temporarily wish to access their older (via UBC email) account, click here.
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By madgett on October 7, 2020
EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday,
October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please
report it to us via out Help Form.
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By madgett on October 6, 2020
For some Users who have installed Lean Library on their Safari 14 browser, there have been error messages asking them to upgrade their macOS. This is a known issue. A fix is expected in the next week or so, possibly with the release of the new OS “Big Sur”. Sorry for the inconvenience.
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By madgett on October 5, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/02/fireworks.jpeg)
UPDATE – Problems resolved.
Taylor & Francis eBook site is having problems with some titles.
Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.”
We are working on the problem. Sorry for the inconvenience.
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By madgett on October 5, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/01/broken_parts.jpg)
UPDATE: Now Working
The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week.
Don’t know about the Library’s Access Browser Extension? Please read here.
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By madgett on September 30, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2012/01/news.jpg)
UPDATE – No problems reported.
FYI
The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes.
Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue.
Please report any problems via our Help Form.
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By madgett on September 22, 2020
![](https://technicalservices.sites.olt.ubc.ca/files/2019/09/EBSCOhost3.jpg)
All Issues Resolved. PLease report any further problems via our Help Form:
Electronic Resources Help
EBSCOhost databases & eBook site having problems:
“EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”
Stay tuned for updates.
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By kmcgrath on September 18, 2020
Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.
Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.
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