By madgett on May 6, 2019

UPDATE : Access Restored.
Access to all OVID resources is currently unavailable due to a system wide outage on the vendor site. This impacts access to: Medline, Embase, LWW journals, Books@OVID, HAPI, EMB Reviews. They are working to restore access as quickly possible.
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By kmcgrath on April 26, 2019

Update: We’re back online. Thanks for your patience.
Access to the Library’s Indexes & Databases is currently unavailable.
We are working to restore this as quickly as possible.
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By madgett on April 11, 2019

UPDATE => ScienceDirect restored.
Elsevier has restored access to ScienceDirect.
They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.
Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.
https://services.library.ubc.ca/electronic-access/connect/?login
At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.
We are investigating.
Stay tuned.
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By kmcgrath on March 25, 2019

UPDATE: Site back up.
Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ). Technical teams are working to replace the damaged infrastructure as quickly as possible.
Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.
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By madgett on March 21, 2019

Update : Site back up
ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”
We are investigating.
Stay tuned.
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By madgett on January 31, 2019

UPDATE – move went well with few problems reported!
Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.
Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.
Users can also use direct article links on Google Scholar during this time, but not UBC eLink.
Much more technical info HERE.
For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.
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By madgett on January 24, 2019

UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.
Criterion-on-Demand is showing an error message instead of playing videos.
We are working with them to resolve this.
Thanks for your patience.
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By madgett on January 21, 2019
The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.
We have a ticket in to de Gruyter.
Please be patient while we work on this issue. The page will load… eventually.
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By madgett on December 24, 2018
Happy Holidays!
The eResources & Access Team will be away till January 2nd. The University is closed till then as well.
Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.
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By madgett on December 19, 2018

UPDATE Access to Wiley ebooks restored.
Loss of access to many Wiley Online eBooks.
We are working on a solution, stay tuned!
Report any problems via our Help Form.
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