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By madgett on March 16, 2020
Hello:
For those accessing Library online resources (e-resources) from off campus for the first time, you will want to READ THIS.
Key items to remember:
- For the majority of off-campus access, you will need to authenticate via EZproxy
- Do NOT connect to MyVPN when connecting to EZproxy
- We are still here to help. Contact us via our HELP FORM if you have issues accessing Library resources. But please be patient if we don’t respond as quickly as usual
- Library e-resources are not free, and they require the Library to sign a license. Many licenses have restrictions… often including volume. The rule of thumb is do not download more than a human can reasonably read. Suspicious activity will lead publishers and providers to cut off the IP address for everyone
- And don’t stress. If networks are slow, if resources aren’t working, odds are everyone else is in the same boat
Posted in E-Resources & Access News, eResources Blog | Tagged eResources, Support, UBC Library |
By madgett on March 13, 2020
This afternoon, Friday March 13th, there are a number of journal sites that are going to be down for maintenance. Some include:
- The Bone & Joint Journal site
- Chicago Press site
- University of Toronto Press site
Do contact us via our Help Form if you experience any access problems.
Posted in E-Resources & Access News, Ejournals, eResources Blog, Platform News | Tagged ejournals, Site Down |
By madgett on March 4, 2020

Access Restored
Taylor & Francis eBook site seems to be down.
We are in contact with T&F. Stay Tuned!
Error 401
Sorry, you don’t seem to have access to this page.
Posted in eBooks, eResources Blog | Tagged Access Dropped, Site Down, Taylor & Francis |
By madgett on February 11, 2020
UPDATE : RESTORED
Please clear the browser history (cache & cookies) if you experienced problems.
Summon, our discovery service, is offline at the moment.
Please use the eJournal Portal (Journal Titles tab on the Homepage) for journal searches, or look in the Catalogue for ebooks.
Watch for updates.
Posted in eBooks, Ejournals, eResources Blog, Summon | Tagged Site Down, Summon |
By madgett on February 11, 2020
Issue Resolved
Many of the China Academic Journals (CNKI) are showing a log-in window when trying to download the PDF (a red button with IP appears). This is a problem with their California server.
To get around this, try searching for the journal on their Qingdao server.
We are working on resolving this issue.
Posted in Broken Links, Ejournals, eResources Blog, Platform News, Vendor Drops Access | Tagged China Academic Journals, East View |
By kmcgrath on February 7, 2020

UPDATE: Off-Campus Access has been restored as of Sunday, Feb.9, 7:00PM (PST) .
Please clear your cache and cookies.
If problems persist, contact us via our Help Form.
ScienceDirect => Off-Campus Access Blocked
EZproxy (off-campus access, where you log in with your CWL) has been blocked by ScienceDirect. We are working to get the block lifted for the weekend. Stay Tuned!
Posted in eBooks, Ejournals, eResources Blog, EZ proxy, Off-Campus Access, Vendor Drops Access | Tagged Blocked IP, EZproxy, ScienceDirect |
By madgett on January 9, 2020
UPDATE: Access Restored
Access to INFORMS Journals has been lost.
No Full Text or PDF downloading.
We are working on a fix. Stay Tuned!
Posted in Ejournals, eResources Blog, Vendor Drops Access | Tagged Access Dropped, INFORMS |
By madgett on November 20, 2019

Possible Off-Campus Access Interruptions November 21st
On November 21st, around 10:00 p.m. PST, the Off-Campus EZproxy Authentication system will be offline for about 10-15 minutes. This means Users authenticating from off campus to Library resources may lose access unexpectedly for a short period.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.
If problems persist, contact us via our Help Form, and we will investigate.
Posted in E-Resources & Access News, eResources Blog, EZ proxy, Off-Campus Access, UBC Maintenance | Tagged CWL, EZproxy |
By madgett on November 6, 2019
Possible Off-Campus Access Interruptions Saturday
On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.
If problems persist, contact us via our Help Form, and we will investigate on Monday.
Posted in E-Resources & Access News, eResources Blog, Off-Campus Access | Tagged Access Dropped, CWL, EZproxy |
By madgett on September 27, 2019

UPDATE: “Apply equivalent subjects” option has been set to default “off” . If you want to use this as part of a Advanced Search, tick the box when setting up the parameters of a search.
As of mid-August, 2019, there has been a change to EBSCOhost search results in databases. They have added “Apply equivalent subjects” to the Search Expanders (under Advanced Search) and set the default to “on” (box ticked).
What this means is that in EBSCOhost databases, if a search term or phrase matches to an equivalent concept within its subjects, that concept will be included in the search as well. For example, in ERIC a search for the phrase “conflict management” also automatically includes the phrase “conflict resolution” – unless the box for “Apply equivalent subjects” is un-ticked first.
However, the “subjects” are not consistent between databases. For example, the above “conflict management” search produces the same results in CINAHL with or without “Apply equivalent subjects” activated. It does not add “conflict resolution“. But a search in CINAHL for “medical device” does bring up different results depending if the “Apply equivalent subjects” box is ticked or not as it will add the subject “Equipment and Supplies” (ERIC returns the same number of results for “medical device” either way).
To add a further wrinkle, some databases will look for plurals & possessives of search terms -even when in a phrase- while others won’t. ERIC does this, CINAHL does not… and this can get very confusing if you start to nest truncation in searches or move between databases expecting that they all act the same way.
Look for the listing of subject headings or Thesaurus in your preferred database (if available) to see what it includes and read the following articles for more info:
Upcoming change to your EBSCOhost search results
Why do truncation (*) searches sometimes return fewer results?
How is relevance ranking determined in EBSCOhost?
Posted in Databases, E-Resources & Access News, eResources Blog, Platform News | Tagged CINAHL, database searching, EbscoHOST, Expanders |