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Posts related to Summon new, changes, problems, announcements, etc.
By madgett on May 13, 2021
Problem fixed! Currently, Print books in Summon are displaying a “Locations” hypertext that leads to a “Try UBC eLink” button that leads to an error. As a result, you can’t get to the Print book’s record in the Catalogue from Summon. To get to the Print Book’s records, search for the book’s title from here […]
By madgett on April 20, 2020
UPDATE – PROBLEM SEEMS TO BE RESOLVED FOR NOW. Summon, the Library’s discovery service, is experiencing issues at the moment. Page loads slow or shows an Application Error message. Working on a fix. Stay Tuned.
By madgett on April 7, 2020
We have launched what we are calling OpenVersion in Summon. These are open access versions of articles sourced through Unpaywall. What does this mean? Unpaywall is a database of “freely available” versions of articles. Alumni, Community Users or anyone can click on the OpenVersion link when it appears and be taken to a version of […]
By madgett on February 11, 2020
UPDATE : RESTORED Please clear the browser history (cache & cookies) if you experienced problems. Summon, our discovery service, is offline at the moment. Please use the eJournal Portal (Journal Titles tab on the Homepage) for journal searches, or look in the Catalogue for ebooks. Watch for updates.
By madgett on July 11, 2019
UPDATE – Summon back up (10:35 a.m.) Summon down this morning All Summon searches lead to an error “APPLICATION ERROR” Your search has failed to complete. Please try again. Other institutions are experiencing the same problem, and it is being worked on. Stay tuned for updates!
By madgett on June 5, 2019
Update – Summon is back up Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/ Summon, UBC Library’s discovery service, is currently down. We are working on it. Stay tuned!
By madgett on September 14, 2017
The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017: AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) […]
By madgett on October 14, 2016
RESOLVED AGAIN! -Summon seems back to normal October 20, 2016 – Problem Returns. Yes, sadly the fix fell apart. Stay tuned. UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues. Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following […]