Summon searches resulting in Application Error message

Resolved December 10, 2024 at 5:30pm

Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.”

Other institutions are experiencing the same problem, and the Summon vendor is working on it.

Some workarounds for finding and accessing materials in the Library collection:

  • use the “Books & Media” tab to search for books, videos
  • use the “Indexes & Databases” tab to search directly in the databases
  • use the Lean Library browser extension to check for UBC Library access when searching/browsing external sites: https://guides.library.ubc.ca/connect/ll

Stay tuned for updates!

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