Summon
Posts related to Summon new, changes, problems, announcements, etc.
Summon searches resulting in Application Error message
Resolved December 10, 2024 at 5:30pm Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library […]
Summon – Refreshed Look Coming Dec. 15th
NOTE: Refreshed look delayed till later on 15th or early 16th. Additional updates: As well as the changes listed below, there are two new features coming: 1) Select a result source: In some results, you will see “More Options” where you can select the source of the item if we have access to it on […]
Print Book Display Problem in Summon – May 13th
Problem fixed! Currently, Print books in Summon are displaying a “Locations” hypertext that leads to a “Try UBC eLink” button that leads to an error. As a result, you can’t get to the Print book’s record in the Catalogue from Summon. To get to the Print Book’s records, search for the book’s title from here […]
Summon – Slow or Error (April 20, 2020)
UPDATE – PROBLEM SEEMS TO BE RESOLVED FOR NOW. Summon, the Library’s discovery service, is experiencing issues at the moment. Page loads slow or shows an Application Error message. Working on a fix. Stay Tuned.
OpenVersion – Unpaywall Articles Now Available in Summon
We have launched what we are calling OpenVersion in Summon. These are open access versions of articles sourced through Unpaywall. What does this mean? Unpaywall is a database of “freely available” versions of articles. Alumni, Community Users or anyone can click on the OpenVersion link when it appears and be taken to a version of […]
Summon Down – Feb. 11, 2020
UPDATE : RESTORED Please clear the browser history (cache & cookies) if you experienced problems. Summon, our discovery service, is offline at the moment. Please use the eJournal Portal (Journal Titles tab on the Homepage) for journal searches, or look in the Catalogue for ebooks. Watch for updates.
Summon Down : July 11, 2019
UPDATE – Summon back up (10:35 a.m.) Summon down this morning All Summon searches lead to an error “APPLICATION ERROR” Your search has failed to complete. Please try again. Other institutions are experiencing the same problem, and it is being worked on. Stay tuned for updates!
SUMMON, UBC Library Discovery Down (June 5th)
Update – Summon is back up Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/ Summon, UBC Library’s discovery service, is currently down. We are working on it. Stay tuned!
Changes to Summon : AskAway added and Newspaper Articles enhanced
The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017: AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) […]
Oxford Journals: Problems linking for some articles
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking. Work around: If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the […]
