By madgett on January 9, 2012
*UPDATE 1* (see below)
New year, new problems.
There are several problems with our ebrary eBook access at the moment. We are aware and working on the problems. Please stay tuned!
UPDATE 1
One problem leaves town…
Authentication (Access) problem and Bookshelf problem should be resolved. Please try the following to ensure your Access & Bookshelf are working:
- Clear browser cache & cookies
- If you are on campus -or- connecting via myVPN, you should have no problem accessing the ebook (except in two cases — see “Two problems…” below)
- When on the ebrary site, (as long as you have not logged into EZproxy yet) you will see in the upper right “Sign in”. This signs you in via EZproxy to your Bookshelf. If you have already passed through EZproxy, you are automatically signed in to your Bookshelf.
Two problems come to town:
- Almost all of our Single-User titles on ebrary have a 2 billion (yes, billion) person wait list. This should be corrected before the end of the day.
- The University of Toronto has suddenly pulled their titles from the “Canadian Publisher’s Collection.” This means that the U of T titles in this collection are listed in the UBC Catalogue, but are not accessible on ebrary. The Catalogue will be updated by the end of the month.
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By madgett on December 20, 2011
Thanks for another year of problems.
…no, seriously! It’s your challenging questions that keep us on our toes and make this job interesting. But we do need a break now and then. So, E-Resources & Access (we’re the folks behind this Help Form and lib-ejhelp@interchange.ubc.ca) is going to curl up with some ‘Nog for a few days. We will CLOSE DEC. 23 in the afternoon and re-OPEN January 3rd.
Do send us any problems you encounter, and we’ll look into them in the new year.
Enjoy the holidays!
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By madgett on December 14, 2011
While searching and accessing journals and articles on the ACS site should not be a problem, other services (like registering for an account or setting up an alert) are not working due to maintenance.
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By madgett on December 13, 2011
“Tatooing, now illegal in most states, is on the rise again, in the undergroud form of secret tatoo clubs...” —The East Village Other, Vol 1, no.3 (Dec 1965)
Rock and Roll, Counterculture, Peace and Protest explores the dynamic period of social, political and cultural change between 1950 and 1975. The resource offers thousands of colour images of manuscript and rare printed material as well as photographs, ephemera and memorabilia from this exciting period in our recent history.
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By madgett on December 13, 2011
*All is well again. Please clear the cache & cookies from your browsers before attempting to return to any site that had an earlier error message*
Looks like there is a server problem on campus. This is affecting several things, including our ability to bring up the various pages that link to journals.
Please be patient as the IT folks work on this.
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By madgett on December 13, 2011
The Cambridge Journals site is down. They say it may be back up later today or tomorrow. Stay tuned.
The Cambridge Histories Online site (ebooks) is working fine.
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By madgett on December 2, 2011
“Discover the working methods of Romantic poets and trace the evolution of celebrated verse in this powerful digital resource. Presenting the manuscript collections of the Wordsworth Trust, this digital collection offers students and researchers of the Romantic period unique access to the working notebooks, verse manuscripts and correspondence of William Wordsworth and his fellow writers, including Dorothy Wordsworth, Samuel Taylor Coleridge, Thomas De Quincey and Robert Southey.” –Romanticism: Life, Literature and Landscape website
Raining outside? Snow? Who cares! Put on a pot of tea, curl up with the laptop and explore Romanticism: Life, Literature and Landscape.
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By madgett on November 28, 2011
*UPDATE* Chinese interface now working, but connection to Chinese & English very slow.*
*BONUS* .pdf files (not working in Firefox for about a month) are now opening.*
Per our good friends at East View:
“The Chinese interface for the China National Knowledge Infrastructure (CNKI) database platform (http://cnki.zh.eastview.com) is currently unavailable. East View is working to resolve this problem, and we will send out a notice as soon as access returns to normal. Please note that CNKI databases are currently available via the English interface at http://cnki.en.eastview.com.“–28no2011 email
So, in the ejournal Portal (the ejournal A-Z list), chose the “English” site –when it’s an option– for now. Stay tuned.
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By madgett on November 2, 2011
*Update* CSA is back up*
Apologies to people desperately trying to access the CSA Standards via the IHS platform. We are still waiting for them to resolve this access problem.
If you have further questions, please contact the folks in Science & Engineering.
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By madgett on November 2, 2011
UBC IT has posted to their UBC IT Bulletins blog:
Sporadic routing instability with BCNET Vancouver upstream Internet Transit providers November 2, 2011 12:00
“Due Sporadic routing instability with one of the BCNET Vancouver upstream Internet Transit providers, some Vancouver sites are experiences difficulties in reaching some Internet sites. The cause of this issue is being investigated.” –UBC IT
Be prepared for turbulence as you travel the internet.
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