By madgett on October 19, 2012
Recently, several people have seen the following error message when using EZproxy: Inter-institutional access failure. Please contact your system administrator for assistance We are investigating the cause. In the meanwhile, clearing the cache & cookies from your browser appears to help. If you’ve tried this and the problem persists, please contact us using the eResources […]
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By madgett on September 7, 2012
Currently, there is a known problem with exporting citations directly from various ProQuest databases to RefWorks. This is being worked on, and we hope for a resolution soon. The problem seems to occur more often on campus and less often to off-campus folks working via EZproxy. In the meanwhile, there are a couple work-arounds for […]
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By madgett on May 28, 2012
**UPDATE: All went well last night. No reported problems. (knock on wood)** Just a heads up that EZproxy (which many people use for off-campus access to Library resources) will be down at 6:00 pm today for an upgrade. Down-time expected to be brief. If you experience EZproxy problems after, say, 6:30 pm, please report them […]
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By madgett on May 17, 2012
We have several eBooks form the University of Toronto’s ITER publishing, but they are not available at the moment. These are part of the “Other Voice in Early Modern Europe” collection. We are working on getting the links fixed.
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By madgett on May 10, 2012
Apologies as the problems with RefWorks continue. If you are on campus, all should be working well. If you are off campus, we have two methods to get into your existing account: Method A (using myVPN): Clear the cache & cookies from your browser Read about and install myVPN if you haven’t already [ Info […]
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By madgett on May 2, 2012
Trying to access RefWorks while off campus via EZproxy seems to be causing problems. While we investigate, please use MyVPN when off campus for now if you are going to be importing citations into RefWorks. MyVPN instructions are here.
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By madgett on February 15, 2012
**EZproxy is back. Clear your browser’s cache & cookies, please** Yikes! EZproxy is having a problem this morning. Please be patient as we work this out. This will affect access to MyiLibrary, EBL (eBook Library), ebrary Bookshelf and any resources requiring EZproxy. For off campus access, use myVPN for now.
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By madgett on February 10, 2012
Monday, February 13th from 5:00 p.m. to 6:00 p.m., EZproxy will be down for maintenance. What does this mean? 1) off-campus access must be via myVPN 2) some sites will become inaccessible: ebrary, MyiLibrary, EBL (eBook Library) and any others that require EZproxy Sorry for the inconvenience.
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By admin on April 4, 2011
After enduring six days of Internet “throttling” and “saturated pipes” resulting in sluggish access to online resources, IT staff from Health Shared Services BC have finally resolved the problem. EZProxy is now working again for UBCers @ St. Paul’s & Vancouver General Hospitals as well as other sites of Providence Health Care & Vancouver Coastal […]
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