Apologies as the problems with RefWorks continue. If you are on campus, all should be working well.
If you are off campus, we have two methods to get into your existing account:
Method A (using myVPN):
- Clear the cache & cookies from your browser
- Read about and install myVPN if you haven’t already [ Info Here ]
- After myVPN is installed, go the our RefWorks page and click on “Login to RefWorks” . You should see this page:
4. Enter your RefWorks account Login & Password
You can now work within your account.
For problems installing myVPN only, please contact the UBC IT HelpDesk
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Method B (No myVPN -ie our Hospital Patrons)
If you cannot use myVPN due to your network restrictions, you can still access your account from off campus:
- Clear the cache & cookies from your browser
- Go to THE GROUPCODE PAGE , log into EZproxy and write down the GroupCode **Do not click on the link to RefWorks**
- Clear the cache & cookies from your browser again
- Go to this URL [ https://refworks.scholarsportal.info/refworks ]. There should be no ezproxy included in the URL. You should see:
5. Enter the GroupCode for UBC
You should see this page:
7. Enter your RefWorks account Login & Password
You can now work within your account.
Again, we are sorry about the delay in fixing this problem, but are working on it. Stay Tuned!