Ejournals
Oxford Journals: Problems linking for some articles
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking. Work around: If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the […]
ScienceDirect Journal Articles : Problems with linking
UPDATE: PROBLEM SOLVED ScienceDirect (Elsevier) Journal Article links producing error: Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009] This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused […]
Summon & Citation Linker : Downtime Longer than Expected
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th. These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on […]
Summon : Experiencing Intermittent Problems (Application Error)
RESOLVED AGAIN! -Summon seems back to normal October 20, 2016 – Problem Returns. Yes, sadly the fix fell apart. Stay tuned. UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues. Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following […]
Wiley Journals & eBooks – Some Access Problems
ACCESS RESTORED AGAIN! …and lost again for some ebooks! Stay tuned. ACCESS RESTORED! 🙂 Please clear the history, cache & cookies, from your browser. Report any continuing problems here, please: Some folks are having problems accessing the Wiley site for ejournals & ebooks. The problems are spotty across the campus and do not […]
APS (American Physical Society) Journals – EZproxy Access Down
UPDATE! – Access was restored April 19th. Due to excessive downloading attempts, American Physical Society (APS) has blocked access via EZproxy. We are working on a resolution. Stay Tuned
Oxford Journals – New URLs Causing Problems
Due to a change in how URLs are formatted (http VS https), some Oxford Journals are popping up error messages on and off campus. Hopefully, this will be resolved soon. In the meanwhile, report problems to us via our Help Form. A work around (on campus only) is to take the problem URL in the […]
Wiley Online Library – Access Problems Especially via EZproxy
**UPDATE – ACCESS RESTORED** If you had problems yesterday, Please clear the history (cache & cookies) from browsers and try accessing Wiley now. Contact us via the Help Form if problems persist. We are currently experiencing access problems for the Wiley Online Library eBooks & eJournals – especially via EZproxy. Working on a solution. […]
Wiley Access Down Off Campus and Some On-Campus Sites
UPDATE – Access temporarily restored while problem being sorted. Please clear history (cache & cookies) from your browser and try accessing again. Access to the Wiley journals & ebooks is experiencing problems. All off-campus access via EZproxy is down. Some on-campus access is down, as well. We are working on the problem.
