UPDATE: PROBLEM SOLVED
ScienceDirect (Elsevier) Journal Article links producing error:
Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]
This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused by non-alphanumeric characters in either the article title or the journal title (for example a comma or colon or a parenthesis). This is happening from both Summon and the Citation Linker.
If you see the above error on ScienceDirect, go back to the Citation Linker page and click the triangle next to thethen click “Browse Journal”. You will then need to browse to the volume/issue/page of the article you want.
Apologies for the inconvenience. Please continue to report problems via our Help Form.