By madgett on January 11, 2021
Access has been restored, Jan 12th, 2021. HathiTrust is showing a “You Have Been Logged Out” message after you log in. We are investigating and will update when we know more.
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By madgett on October 28, 2020
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy. I think that it is fixed now. Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
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By madgett on September 22, 2020
All Issues Resolved. PLease report any further problems via our Help Form: Electronic Resources Help EBSCOhost databases & eBook site having problems: “EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.” Stay tuned for updates.
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By madgett on June 23, 2020
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal. EBSCOhost Databases were down earlier today They appear to be back, but are very slow. Stay tuned for any further updates.
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By madgett on May 7, 2020
RESOLVED! We have solved the problem with Passport. Please do the following: 1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport) 2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as […]
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By madgett on September 27, 2019
UPDATE: “Apply equivalent subjects” option has been set to default “off” . If you want to use this as part of a Advanced Search, tick the box when setting up the parameters of a search. As of mid-August, 2019, there has been a change to EBSCOhost search results in databases. They have added “Apply […]
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By madgett on May 9, 2019
Update: Access restored May 13th 8:30am PST The vendor is continuing to monitor and address any remaining user experience issues in the coming days. We will report further updates as they are released. A variety of Kluwer Law resources (Kluwer Law journals, Kluwer Arbitration International, Kluwer Law International, various Tax Libraries, CCH, etc.) are down. […]
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By madgett on May 9, 2019
STATUS UPDATE – TOOLS WORKING NOW The tools for the Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) site on Ovid are not currently working. Per the Provider: “Unfortunately, due to ongoing network issues we are having at the Ovid end the JBI EBP tools are unavailable and the error message you see is appearing when […]
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By madgett on May 6, 2019
UPDATE : Access Restored. Access to all OVID resources is currently unavailable due to a system wide outage on the vendor site. This impacts access to: Medline, Embase, LWW journals, Books@OVID, HAPI, EMB Reviews. They are working to restore access as quickly possible.
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By kmcgrath on April 26, 2019
Update: We’re back online. Thanks for your patience. Access to the Library’s Indexes & Databases is currently unavailable. We are working to restore this as quickly as possible.
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