By irobb on November 21, 2008
NOW for the good news: they are back up!
Previously…
NOT good news.
It appears there a break in our IP router service to OCLC. It’s been reported to Systems, but we fear we need to wait for the service hub to be fixed before we will have access restored. Affected: www.oclc.org – all affiliated customer support, WorldCat – subscribed and free,
FirstSearch Databases – 10 titles, OCLC Connexion – cataloguing client
Previously-er…
OCLC’s website seems to be down, and all FirstSearch databases as well.
We are looking into the cause. Don’t panic (ok, maybe a little). Stay tuned.
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By irobb on November 21, 2008
Hello?
The eerie quiet on the RefWorks front suggests issues have been resolved for now.
Stay tuned.
Previously…
Having problems with RefWorks and the VPN? Read on…
“Dear RefWorks Administrators,
RefWorks has recently been experiencing some technical outages due to hardware upgrades as well as hosting service maintenance… If you have users that are still experiencing issues logging into RefWorks, please first consider restarting your computer to refresh network settings and clear active internet files. If rebooting does not resolve the login problem, please report any outstanding issues to support@refworks.com. While we do not anticipate any further interruptions in service at this time, we do appreciate your support and understanding during this period.”
Rebooting has worked for several people here. We’ll let you know if there are further notices from RefWorks.
*REM* You can check to see if you really are in VPN by going to [ http://www.library.ubc.ca/home/proxyinfo ] and clicking on “Test Proxy Settings Now.” If the IP starts with 142, you ARE in VPN.
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By irobb on November 19, 2008
Problem resolved. Please visit Contemporary Women’s Issues.
Previously…
The CWI database (and it’s associated journals) is unavailable for the moment due to password/IP authentication issues. Please stay tuned.
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By irobb on November 17, 2008
Links have been patched.
ACS is now back in action (you did miss it, right?), minus a couple titles [_Chemtech_, _Today’s Chemist at Work_, _Chemical Innovation_, _Modern Drug Discovery_]. If you experience any problems, please email us (lib-ejhelp@interchange.ubc.ca). Inquiries are being made into the missing four.
Previously…
ACS [American Chemical Society] has launched a revised publications website. Looks great, but it is causing some problems with our eLink-ing. Some links work fine, others land you on an “ERROR” page. From that error page, you need to take the long road: click on the “ACS Journals A-Z” and find the journal then issue then article from there. Situation is being worked on. Stay Tuned.
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By irobb on October 24, 2008
The plot thickens…
RSVPN will connect to a MyiLibrary search page from UBC Library’s MyiLibrary information page, but will not connect to anything useful from the OPAC. In other words, via RSVPN you can get into MyiLibrary from our info page and search for a title, but you cannot go directly to that title at the moment. Stay tuned.
Previously…
Sadly, MyiLibrary doesn’t seem to recognize our Rewriting Proxy Server (RSVPN). We are working to solve the problem. If someone needs to use a proxy and they plan to access MyiLibrary, please advise them to set up VPN. All instructions are here on our Remote Access page.
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By irobb on October 10, 2008
Persée “is a program which was created for the digital publication of scientific journals in the field of the humanities. The entire printed collection of journals is digitized and published online through a portal which offers access to the collections as well as advanced functionalities which facilitate and enhance use of the portal’s resources.” –website
UBC has many of these journals in print, but not all, and not near to the extent available through this portal. Please check it out.
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By irobb on October 10, 2008
When doing a Text Search using a very broad term (Panama, for example) with the Statistics box ticked, a very large number of results are returned. This then leads into an error at GMID which says the data may be corrupted. Techs at GMID are working on it. Using narrower search terms (which bring a smaller number of results) seems to be OK. If the database gets worse, please email us at lib-ejhelp@interchange.ubc.ca.
Sorry for any inconvenience this might cause. Please stay tuned.
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By irobb on October 7, 2008
TONIGHT, October 7th
“We are sending you a friendly reminder regarding our monthly maintenance window.
ebrary will be performing monthly system maintenance on the first Tuesday of each
month, from 8:00PM to 10:00PM US Pacific Time. During this period, the ebrary service
may be unavailable.” — ebrary Customer Service
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By irobb on October 6, 2008
MetaLib is working again this morning (07oc2008).
(prev. message)
“There is a major problem with Metalib right now.” — to quote the Systems person. But ExLibris is working on a solution.
Sorry for any inconvenience. Please stay tuned.
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By madgett on October 1, 2008
Our access to SAGE Journals content has recently changed.
Until recently, we enjoyed access to the complete backfile for all SAGE journal titles. This has now been restricted to start with access from 1999. We continue to have access to the complete backfile for all titles that are part of the Full-Text Collections on both the SAGE Journals Online and CSA Illumina platforms.
Our CRKN contract with SAGE is currently in negotiation with the publisher and options for access to all SAGE journal content are being explored.
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