SFX: Maintenance & Upgrade

On December 22nd & 23rd, SFX will be unavailable as we perform maintenance, updating and some system upgrading. This means that the yellow UBC eLink button will not work those days, nor will the Citation Linker. The links in the ejournal A-Z list will NOT be affected by this. Sorry for any inconvenience this may cause.

and *UPDATE 2*

NOW for the good news: they are back up!

Previously…
NOT good news.
It appears there a break in our IP router service to OCLC. It’s been reported to Systems, but we fear we need to wait for the service hub to be fixed before we will have access restored. Affected: www.oclc.org – all affiliated customer support, WorldCat – subscribed and free,
FirstSearch Databases – 10 titles, OCLC Connexion – cataloguing client

Previously-er…
OCLC’s website seems to be down, and all FirstSearch databases as well.
We are looking into the cause. Don’t panic (ok, maybe a little). Stay tuned.

and VPN *UPDATE*

Hello?
The eerie quiet on the RefWorks front suggests issues have been resolved for now.
Stay tuned.

Previously…
Having problems with RefWorks and the VPN? Read on…

“Dear RefWorks Administrators,

RefWorks has recently been experiencing some technical outages due to hardware upgrades as well as hosting service maintenance… If you have users that are still experiencing issues logging into RefWorks, please first consider restarting your computer to refresh network settings and clear active internet files. If rebooting does not resolve the login problem, please report any outstanding issues to support@refworks.com. While we do not anticipate any further interruptions in service at this time, we do appreciate your support and understanding during this period.”

Rebooting has worked for several people here. We’ll let you know if there are further notices from RefWorks.

*REM* You can check to see if you really are in VPN by going to [ http://www.library.ubc.ca/home/proxyinfo ] and clicking on “Test Proxy Settings Now.” If the IP starts with 142, you ARE in VPN.

Contemporary Women’s Issues **UPDATE**

Problem resolved. Please visit Contemporary Women’s Issues.

Previously…
The CWI database (and it’s associated journals) is unavailable for the moment due to password/IP authentication issues. Please stay tuned.

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