Databases
Factiva: Excessive downloading incident
UPDATE: As of October 23, 2025, Factiva has restricted downloading to one article at a time. Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time. Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded. We are investigating. Please […]
Nkoda Access not working – Asking users to Subscribe
ACCESS RESTORED on Thursday, October 2, 2025 Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access. eResources has reached out to Nkoda to troubleshoot and access should be up soon.
Lost access to ProQuest’s Music Periodicals Database
Resolved on Monday May 12th, 2025 We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there. eResources is investigating!
Statista – loss of access
Resolved on March 6, 2025 at 11:29pm Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page. UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista. We are investigating and working on restoring our access. We apologize […]
Error message: CWL Authentication – Unsupported request
Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue. UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are […]
CNKI eBooks access issues – workaround by accessing old user interface
We are currently seeing some issues with accessing CNKI eBooks. A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated. eResources is continuing to investigate resolving the new interface access issues.
Issues with accessing New Factiva Interface
Resolved December 9, 2024 The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users. As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=factiva&id=543
Knovel requiring logging in to Personal Elsevier Account before Access
Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
No access to ScienceDirect
Issue is now fixed. April 30, 2024 Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access. Seems to be impacting multiple institutions. We are investigating! A couple workarounds that seem to work: From the ScienceDirect page, if you click the Orange Institutional Icon and search for […]
Lost access to Diao Long Database of Chinese and Japanese Ancient Books
Issue is now fixed. March 13, 2024 We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670 We are working with the provider to get this issue resolved.