Contact

Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-9430
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

Location / Maps

Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

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Archives by date

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CPS Access Issues

By ryan regier on February 25, 2026

We are seeing reports of users seeing blocked access to CPS. We are investigating. Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674

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Factiva Access Issues – Left at Login Page

By ryan regier on February 24, 2026

Users are unable to access Factiva Journals and left at a Factiva Login Page. eResources is investigating. In the meantime, please use the Factiva link on the Resource Page which still works – https://resources.library.ubc.ca/page.php?details=factiva&id=543 You can search for the journal you wish to access there.

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Pitchbook – Access Issues

By ryan regier on February 11, 2026

Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access. If you see this issue, your account likely requires a hard reset, which will fix the issue. Please reach out to eResources and we can take care of this for you -> https://about.library.ubc.ca/contact-us/ejournal-help/

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Kanopy Blocked Access Issues

By ryan regier on February 3, 2026

UPDATE: Issue Fixed as of February 3rd, 2026 Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…” This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/ Access to Kanopy appears to be still be working for on campus users.

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