Contact

Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

Location / Maps

Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

UBC Map | Google Map

Archives by date

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Audio Ciné Films – Invalid Portal error message

By park on March 4, 2025

“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings. When seeing these error messages, please use this alternative link to access Audio Ciné Films. Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL […]

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Bates’ guide to physical examination and history taking – eBook linking issues

By park on February 28, 2025

Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]

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Pitchbook Login Issues

Pitchbook Login Issues

By ryan regier on February 26, 2025

Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure: You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below. A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the […]

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Error message: CWL Authentication – Unsupported request

By park on January 21, 2025

Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue.   UBC Library is currently experiencing a disruption in access to our licensed electronic resources.  We are […]

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