Contact

Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

Location / Maps

Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

UBC Map | Google Map

Archives by date

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Lost Access to Oxford

By ryan regier on March 29, 2023

Our Oxford ebooks and journals are not recognizing UBC users for access. You will hit a paywall or “Get Access” despite already logged in. Oxford is aware of the issue and it should be fixed by the end of the day.

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Library Toolkit and Resource Pages Not Working (Indexes and Databases)

By ryan regier on March 15, 2023

Issue is now fixed. We are seeing an SQL error for our Library Toolkit and Resource Pages Not Working (Indexes and Databases). Library IT is aware and looking into it.

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Open Athens Access not working for some users – Giving CWL Authentication Error

By ryan regier on March 1, 2023

This issue is now fixed. 01March2023 We are currently experiencing at issue with Open Athens access to eResources not working for a number of users due to an issue with CWLs. The issue also seems to be impacting other UBC webpages like Workday. Library IT is looking into it: https://status.it.ubc.ca/ The error being returned is: […]

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