By madgett on September 22, 2020
All Issues Resolved. PLease report any further problems via our Help Form: Electronic Resources Help EBSCOhost databases & eBook site having problems: “EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.” Stay tuned for updates.
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By kmcgrath on September 18, 2020
Update 12:30pm – Access restored. Please report any continuing problems via the eResources Help Form. Access to ebooks and ejournals from Duke University Press is currently unavailable. The vendor is working to restore access as quickly as possible.
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By madgett on September 14, 2020
UPDATE : Access restored. If you are still having problems, please contact us via our Help form: Electronic Resources Help Several Cambridge University Press (eBooks & eJournals) collections are down. Links producing error messages. We are working on it. Stay Tuned!
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By kmcgrath on June 26, 2020
Issue RESOLVED A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform. PDF download and online reading services are not available. System engineers are working to fix the issue, and we’ll update you as soon as we know more.
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By madgett on June 24, 2020
June 26, 5:00pm – 9:00pm Due to scheduled maintenance The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST: Citation Linker (Full Text Online page) eJournal Portal (“Journal Titles” tab on Library Homepage) UlrichsWeb As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also […]
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By madgett on June 23, 2020
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal. EBSCOhost Databases were down earlier today They appear to be back, but are very slow. Stay tuned for any further updates.
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By kmcgrath on May 28, 2020
Issue Resolved There is an issue affecting certain Elsevier ScienceDirect journals. While green ‘Full-Text Access’ icons may be displaying next to an article, the PDF Download functionality isn’t working correctly, and all users are confronted with a paywall. The Elsevier team is working on this issue and we hope to have an update for you […]
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By madgett on May 7, 2020
RESOLVED! We have solved the problem with Passport. Please do the following: 1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport) 2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as […]
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By kmcgrath on May 7, 2020
Update: Access restored. Access to all EBSCOhost databases (Medline, Psycinfo, Cinahl etc.) is currently unavailable. EBSCO engineering teams are investigating the issue. We will provide updates on when access will be restored.
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By madgett on April 21, 2020
Issue resolved. Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error: Error in HttpHandler We are working on a solution. Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.
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