Contact

Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

Location / Maps

Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

UBC Map | Google Map

error messages

Cambridge eBooks & Journals Down (Sept. 14, 2020)

By madgett on September 14, 2020

UPDATE : Access restored. If you are still having problems, please contact us via our Help form: Electronic Resources Help Several Cambridge University Press (eBooks & eJournals) collections are down. Links producing error messages. We are working on it. Stay Tuned!

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ScienceDirect (Elsevier) Journals – PDFs not downloading

By madgett on June 20, 2019

UPDATE : PDFs now working PDFs of articles are not downloading for a number of ScienceDirect ejournals. An error message saying “Something went wrong” appears. We have reported the problem. Stay tuned!

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Criterion-on-Demand : Video won’t play

By madgett on January 24, 2019

UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in. Criterion-on-Demand is showing an error message instead of playing videos. We are working with them to resolve this. Thanks for your patience.

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ScienceDirect (eJournals & eBooks) : Some Site Problems

By madgett on November 8, 2017

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems: clear the history (cache & coolies) from your browser and try again report via the Help Form below if problems continue The ScienceDirect platform from Elsevier is experiencing intermittent problems. Sometimes there is an error message “Sorry, your request […]

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Summon (the Library’s General search interface) is Broken

By madgett on August 24, 2016

UPDATE! All seems to be well. Report any problems to our Help Form. Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!

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