“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more
Resolved on Tuesday, June 17, 2025 Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites. ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem. As a workaround, please use the OpenAthens Proxy by […]
Library Catalogue is Down
Resolved on Thursday, June 12, 2025 UBC Library Catalogue is currently not working https://webcat.library.ubc.ca IT is working on it. Links to print books from Summon and other sources will not work while it is down.
Database Down – 20-seiki Media Jōhō Dētabēsu
Resolved on Thursday June 12, 2025 The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible. They are working to resolve but in the meantime have set up this workaround site that can be used: http://mail.bunsei.co.jp/top
Lost access to UN Comtrade
Resolved on Friday, May 23 2025 Subscription access currently not working. Free access only. Eresources is investigating! https://resources.library.ubc.ca/page.php?details=united-nations-commodity-trade-statistics-database&id=482
Lost access to ProQuest’s Music Periodicals Database
Resolved on Monday May 12th, 2025 We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there. eResources is investigating!
National Film Board – “Sorry this content is not available to view in your current location.”
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film. This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or […]
Statista – loss of access
Resolved on March 6, 2025 at 11:29pm Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page. UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista. We are investigating and working on restoring our access. We apologize […]
Audio Ciné Films – Invalid Portal error message
“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings. When seeing these error messages, please use this alternative link to access Audio Ciné Films. Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL […]
Bates’ guide to physical examination and history taking – eBook linking issues
Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]
Pitchbook Login Issues
Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure: You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below. A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the […]