By ryan regier on September 4, 2024
Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
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By ryan regier on August 27, 2024
Resolved August 28, 2024 Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases Oxford is working at resolving this issue, please use these links to access: Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/ Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/ Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/
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By ryan regier on July 30, 2024
We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis
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By ryan regier on July 25, 2024
Resolved Jul 26, 2024 We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.
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By ryan regier on July 18, 2024
Resolved Jul 19, 2024 Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens. Users will see a 404 Not Found error. As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361 […]
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By ryan regier on July 15, 2024
Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
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By ryan regier on July 10, 2024
Access Issue Resolved July 11, 2024 We are currently seeing some issues with Summon struggling to load our holding information for print material. Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information. We are investigating!
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By ryan regier on July 3, 2024
Access Issue Resolved July 4, 2024 We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA We are investigating!
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By ryan regier on July 2, 2024
Access Issue Resolved July 3, 2024 UBC has lost access to all (most) Springer and Nature content. Some users may still have access. We are investigating and working to get the issue resolved as fast as we can. Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions […]
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By ryan regier on July 2, 2024
Access Issue Resolved: July 7, 2024 Issue has reappeared on July 7, 2024. Access is down and we are investigating. Access Issue Resolved July 2, 2024 We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661 We are investigating and will get this resolved as soon as we can.
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