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503 Service Error occurring for multiple resources – Pitchbook, Passport

Resolved September 27 2024 at 3:10pm We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error. This includes resources like: Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue. We are working to […]

Issues when accessing CNKI eBooks

We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606 eResources is Investigating.

Issues accessing Passport GMID

Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 EResources is investigating!

Pitchbook Access Issue

We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated. If you […]

National Film Board – Lost access to some films

The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back. Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still […]

Knovel requiring logging in to Personal Elsevier Account before Access

Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.