Contact

Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

Location / Maps

Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

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Archives by date

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Audio Cine Films – “Cannot stream this title” Error

Audio Cine Films – “Cannot stream this title” Error

By ryan regier on July 26, 2023

When accessing Audio Cine Films, Users will be unable to watch/stream the movies and see this error: We are sorry, but you cannot stream this title in the browser you are current using. To stream a title, please use an alternate browser (Chrome, Firefox or Edge). For more information on supported devices and operating systems […]

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ASTM error ‘This document is in the process of being published’

By ryan regier on July 14, 2023

When trying to access ASTM Items users will see this error: This document is in the process of being published and is not yet available for download. Please check back tomorrow. After closing the error, you will be redirected to an ASTM login page that will not provide access if you are using Firefox Browser. […]

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Access Issue with Duke University Press – “There isn’t anything to show here.”

Access Issue with Duke University Press – “There isn’t anything to show here.”

By ryan regier on July 14, 2023

Issue is now fixed. July 26, 2023 We are seeing an access issue for some publications with Duke University Press from our Library Searches. When clicking the link to an Item, you will be take to a Crossref ‘Find this content at the locations below’ page: When selecting the Duke University Press option you will […]

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Pitchbook – “Connection refused” Error

By ryan regier on July 13, 2023

Issue is now fixed. July 14, 2023 Accessing Pitchbook via the UBC Pitchbook Link (https://library-ubc-pitchbook-com.ezproxy.library.ubc.ca/) will produce this error: “Connection refused by library.ubc.pitchbook.com, please try again later.” Pitchbook is working on getting this issue fixed ASAP

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Pitchbook – Account was deleted or inactive

By ryan regier on July 4, 2023

Pitchbook individual accounts expire after lack of usage or at the end of our subscription year (late June, early July). If you see an error that says your account was deleted or inactive, you can reset your account here by using your UBC email address to create a new account – https://ezproxy.library.ubc.ca/login?url=http://library.ubc.pitchbook.com/

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