By ryan regier on July 14, 2023
Issue is now fixed. July 26, 2023
We are seeing an access issue for some publications with Duke University Press from our Library Searches.
When clicking the link to an Item, you will be take to a Crossref ‘Find this content at the locations below’ page:
When selecting the Duke University Press option you will hit a Open Athens ‘There isn’t anything to show here’ Error.
A workaround is to copy the Duke DOI link from the Crossref page (e.g. https://doi.org/10.1215/9780822372127) and open it the link in a new tab.
Once the page has loaded, copy and paste the Open Athens Redirector in front of the page link and it will provide you with access – https://go.openathens.net/redirector/ubc.ca?url=
We are working on getting this issue fixed so you don’t need to rely on this workaround.
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By ryan regier on July 13, 2023
Issue is now fixed. July 14, 2023
Accessing Pitchbook via the UBC Pitchbook Link (https://library-ubc-pitchbook-com.ezproxy.library.ubc.ca/) will produce this error:
- “Connection refused by library.ubc.pitchbook.com, please try again later.”
Pitchbook is working on getting this issue fixed ASAP
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By ryan regier on July 4, 2023
Pitchbook individual accounts expire after lack of usage or at the end of our subscription year (late June, early July).
If you see an error that says your account was deleted or inactive, you can reset your account here by using your UBC email address to create a new account – https://ezproxy.library.ubc.ca/login?url=http://library.ubc.pitchbook.com/
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By ryan regier on May 16, 2023
Issue is now fixed. May 29, 2023.
Users will see a “Your action has resulted in an error. Please click the Back button in your browser and try again.” when they try to access Karger eBooks and eJournals. Hitting the Back Button will not fix the issue.
We are working on getting this issue fixed. In the meantime users can access Karger material by going to this link to the Karger website and searching for the item they want to access there – https://proxy.openathens.net/login?qurl=https://www.karger.com
You may be prompted to select your insitution at the above link, if so, search/select UBC or University of British Columbia
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By ryan regier on April 14, 2023
Some CNKI resources may be impacted by a review by the Cybersecurity Administration of China (CAC), and made temporarily unavailable. These include China Doctoral Dissertations, Masters’ Theses, China Statistical Yearbooks and Conference Proceedings. Details of the impact of this review are provided here: Notice of Suspension of Partial Services.
The vast majority of CNKI journal products remain unaffected. Currently, downloads are still possible for China Statistical Yearbooks. Downloads are not available for dissertations and conference proceedings, although this content remains searchable and viewable online.
For more information on accessing alternative Chinese Studies resources, please contact Jing Liu, the Chinese Studies Librarian.
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By ryan regier on April 12, 2023
Users will see a HTTP ERROR 503 when trying to access some CNKI Journals/Ebooks. We are working on getting this fixed!
A temporary solution is manually to replace the ‘global’ in the URL with “oversea’.
E.G. http://global.cnki.net.eu1.proxy.openathens.net/knavi/JournalDetail?pcode=CJFD&pykm=SHXI will not work
but http://oversea.cnki.net.eu1.proxy.openathens.net/knavi/JournalDetail?pcode=CJFD&pykm=SHXI will
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By ryan regier on March 29, 2023
Our Oxford ebooks and journals are not recognizing UBC users for access. You will hit a paywall or “Get Access” despite already logged in.
Oxford is aware of the issue and it should be fixed by the end of the day.
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By ryan regier on March 15, 2023
Issue is now fixed.
We are seeing an SQL error for our Library Toolkit and Resource Pages Not Working (Indexes and Databases).
Library IT is aware and looking into it.
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By ryan regier on March 1, 2023
This issue is now fixed. 01March2023
We are currently experiencing at issue with Open Athens access to eResources not working for a number of users due to an issue with CWLs. The issue also seems to be impacting other UBC webpages like Workday.
Library IT is looking into it: https://status.it.ubc.ca/
The error being returned is:
CWL Authentication – Please try again
It should be resolved within the next couple hours! Sorry about the inconvenience!
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By ryan regier on January 18, 2023
UPDATE – Problems resolved. Taylor and Francis Access is now working. Jan 19, 2023
We have currently lost access to a large number of our Taylor and Francis eBook titles.
The titles will still appear in searches using Library Tools, but when going to the website a ‘Your institution has not purchased this content.’ will appear.
We are working to resolve this issue as quick as we can.
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