By ryan regier on April 5, 2024
Issue is now fixed. April 30, 2024
Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.
Seems to be impacting multiple institutions. We are investigating!
A couple workarounds that seem to work:
- From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
- Can copy and paste this redirector text in front of the URL/website address and login via UBC: https://proxy.openathens.net/login?qurl=
- Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there
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By ryan regier on April 3, 2024
Issue is now fixed. April 30, 2024
OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.
OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access https://proxy.openathens.net/login?qurl=
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By ryan regier on April 2, 2024
We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
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By ryan regier on March 28, 2024
Issue is now fixed. April 2, 2024
Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.
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By ryan regier on March 15, 2024
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
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By ryan regier on March 12, 2024
Issue is now fixed. March 13, 2024
We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get this issue resolved.
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By ryan regier on March 6, 2024
Issue is now fixed. March 7, 2024
Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.
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By ryan regier on March 4, 2024
Issues now fixed. March 7, 2024
There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:
We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here: https://about.library.ubc.ca/contact-us/ejournal-help/
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By ryan regier on March 4, 2024
Issue is now fixed. March 7, 2024
Users trying to access McGraw Hill’s Access Medicine may see this error:
“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”
As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328
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By ryan regier on February 23, 2024
Issue is now fixed. Feb 27, 2024
We are having some access issues with Mary Ann Liebert Journals.
As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=
You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/
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