We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
Ethnologue Database Not Working
Issue is now fixed. April 2, 2024
Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.
IEEE site maintence outage on Saturday, March 16th
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
Lost access to Diao Long Database of Chinese and Japanese Ancient Books
Issue is now fixed. March 13, 2024
We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get this issue resolved.
CPS ( RxTx) Access Issues
Issue is now fixed. March 7, 2024
Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.
Multiple Authentication Issues
Issues now fixed. March 7, 2024
There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:
- Access Medicine- Workaround in place here
- American Physical Society (APS) Journals
- Duke University Press eBooks and Journals
- Journal of the American Medical Association (JAMA) Journals
- Bates Visual Guide – Resource Page has working link to access videos
We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here: https://about.library.ubc.ca/contact-us/ejournal-help/
Access Medicine Error – “do not have permission to access this particular resource”
Issue is now fixed. March 7, 2024
Users trying to access McGraw Hill’s Access Medicine may see this error:
“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”
As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328
Mary Ann Liebert Access Issues
Issue is now fixed. Feb 27, 2024
We are having some access issues with Mary Ann Liebert Journals.
As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=
You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/
Blank Screen Error for Naxos Music Library
Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue.
Error message: When clicking on an album, it fails to load on the first click and lands on a blank page.
Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab.
Access issues with Knovel
Issue is now fixed. Feb 12, 2024
Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.
We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475
