Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
Error when accessing Oxford Art/Music/Research Encyclopedia databases- “Unknown or Unusable Identity Provider”
Resolved August 28, 2024
Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases
Oxford is working at resolving this issue, please use these links to access:
Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/
Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/
Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/
Access Issues with Lexis Nexis databases
We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis
Lost access to Alexander Street Press Databases
Resolved Jul 26, 2024
We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.
Taylor and Francis eBooks Website Issues
Resolved Jul 19, 2024
Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens.
Users will see a 404 Not Found error.
As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361
Alternatively, you can also log in to UBC via OpenAthens on the Taylor and Francis eBook website – (click login, OpenAthens, then search for UBC) https://www.taylorfrancis.com/
OpenAthens has an this issue as Active Incident on their Status Page and is working quickly to get it solved.
Sage Explorer- Access Issues
Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer
As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
Issues with Summon – “Check Availability”
Access Issue Resolved July 11, 2024
We are currently seeing some issues with Summon struggling to load our holding information for print material.
Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information.
We are investigating!
CSA Access Issues
Access Issue Resolved July 4, 2024
We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA
We are investigating!
Lost access to SpringerLink and Nature
Access Issue Resolved July 3, 2024
UBC has lost access to all (most) Springer and Nature content. Some users may still have access.
We are investigating and working to get the issue resolved as fast as we can.
Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions as well.
Lost access to Irwin Law (Vlex)
Access Issue Resolved: July 7, 2024
Issue has reappeared on July 7, 2024. Access is down and we are investigating.
Access Issue Resolved July 2, 2024
We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661
We are investigating and will get this resolved as soon as we can.
