Hello:
Hope everyone is looking forward to the break between Christmas & New Years. We are!
eResources & Access will be closed from December 23rd and reopening January 2nd. Do continue to report any problems with our online resources during that time using the Help Form. We will investigate all problems and respond in the new year.
All the season’s Best,
Your eResources & Access Team
Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm.
From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure.
We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the release.”
UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:
The ScienceDirect platform from Elsevier is experiencing intermittent problems.
Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.
We are working on a solution. Please report any problems to our Help Form.
UPDATE – log-in to Usernames & Passwords working as expected now.
Certain online resources require additional log-in information – like a Username & Password that is shared by everyone. This info is usually hidden and requires Users to log into a secondary level.
For example, access to the BC Building Code (click here). You need to log in to get the Username & Password to access the Code… but it isn’t working.
A ticket has been submitted, and we hope that access to these types of resources (that have a hidden page with additional log-in info) can be fixed soon.
Sorry for the inconvenience.
UPDATE #2 : Access to Martindale: The Complete Drug Reference has been temporarily restored on a new site. Access on & off campus (via EZproxy).
UPDATE: Access to AHFS Drug Information has been temporarily restored on a new site. However, access is on campus, Library branch or via UBCSecure only.
UBC Library has lost access to AHFS Drug Information, Martindale: The Complete Drug Reference and Stockley’s Drug Interactions on MedicinesComplete. We are working on it.
Sorry for the inconvenience.
Just a heads up…
Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here.
Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.
Sorry to report that a number of Cambridge eBooks are linking to the wrong title.
A fix is in the works.
If this happens to you, go to the Cambridge Core eBooks site and do a search from there.
ISSUE RESOLVED
Currently, access to JAMA titles via EZproxy is down. This means access from off campus is not working. We are working on it.
Access on campus is working.
Sorry for the inconvenience.
The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:
We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).
There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).
Per the third-party that hosts this service:
—
“Thanks for the reports of slowness related to the E-journal Portal. We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address. For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users. We also understand the timing is not great as many of you are starting new school years.”
“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”
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As a temporary work-around, you can search for a journal title in the Catalogue from here.
…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.
As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.
