eResources Christmas Schedule: lib-ejhelp / lib-elinkhelp
‘Tis the season for being elsewhere. And in that spirit, eResources is running away. There will be no help on the other end of lib-ejhelp nor lib-elinkhelp from Dec. 20th till Jan. 5th. But to make up for any hurt feelings this may cause, we promise to be extra helpful in the New Year. And […]
SFX: Maintenance & Upgrade
On December 22nd & 23rd, SFX will be unavailable as we perform maintenance, updating and some system upgrading. This means that the yellow UBC eLink button will not work those days, nor will the Citation Linker. The links in the ejournal A-Z list will NOT be affected by this. Sorry for any inconvenience this may […]
VPN, RSVPN: But am I really connected?
A patron swears they are connected to VPN or RSVPN at home, but they still can’t access a database. To see if they are really connected, have them go to CMYIP (see my IP). The IP address for VPN should start 142.103…, RSVPN starts 128.189… Different numbers, NOT connected. Advise patrons to clear their browser’s […]
Global Market Information Database **UPDATE LATEST**
Hazzah! GMID is back in business. And, wait for it, the old error message problem seems to be cured as well. Enjoy. Previously… Due to issues with the EZproxy server, GMID will likely not be available till Wednesday, Dec. 10. Sorry for the inconvenience. Please watch for further updates. Previously… The GMID is currently unavailable. […]
EZproxy & Links to Print Journals **BACK UP**
The links are back and working from the A-Z ejournal list, the eLink menu, Catalogue Quick Search journal box, etc. EZ proxy is mostly working (see GMID posting). Previously… Folks, as you may have seen from the Library Home page: “Two Library servers will undergo maintenance on Wednesday, Dec 03 from 3:00pm to 6:00pm. During […]
RSVPN re-boot
FYI: “RSVPN failover unit will be rebooted twice, during the following windows: Friday December 5th, 6-8am Saturday December 6th, 6-8am It is very unlikely that this will affect the RSVPN service…” Uh huh. But be aware, just in case.
and *UPDATE 2*
NOW for the good news: they are back up! Previously… NOT good news. It appears there a break in our IP router service to OCLC. It’s been reported to Systems, but we fear we need to wait for the service hub to be fixed before we will have access restored. Affected: www.oclc.org – all affiliated […]
and VPN *UPDATE*
Hello? The eerie quiet on the RefWorks front suggests issues have been resolved for now. Stay tuned. Previously… Having problems with RefWorks and the VPN? Read on… “Dear RefWorks Administrators, RefWorks has recently been experiencing some technical outages due to hardware upgrades as well as hosting service maintenance… If you have users that are still […]
Contemporary Women’s Issues **UPDATE**
Problem resolved. Please visit Contemporary Women’s Issues. Previously… The CWI database (and it’s associated journals) is unavailable for the moment due to password/IP authentication issues. Please stay tuned.
AMERICAN CHEMICAL SOCIETY PUBLICATIONS Online and SFX *UPDATE*
Links have been patched. ACS is now back in action (you did miss it, right?), minus a couple titles [_Chemtech_, _Today’s Chemist at Work_, _Chemical Innovation_, _Modern Drug Discovery_]. If you experience any problems, please email us (lib-ejhelp@interchange.ubc.ca). Inquiries are being made into the missing four. Previously… ACS [American Chemical Society] has launched a revised […]