- Have questions or need more help with the issues below? Contact us here
Canadian Standards Association (CSA) – PDF Downloading Error
Posted on November 22, 2023 @8:47 am by ryan regier
Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs.
We are working to get the issue fixed ASAP!
In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US
No CommentsCanadian Standards Association (CSA) Error – Blank Screen
Posted on October 24, 2023 @9:10 am by ryan regier
Issue is now fixed. Oct 24, 2023
Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689
We are working with CSA to get this issue solved.
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Oxford access issue – ‘Unknown or Unusable Identity Provider’
Posted on September 27, 2023 @8:36 am by ryan regier
Issue is now fixed. Sept 27, 2023
UBC Users are seeing a ‘Unknown or Unusable Identity Provider’ when they try to access some Oxford databases such as Oxford Music Online or Oxford Research Encyclopedias.
We are working to solve the issue as quickly as possible.
As a workaround, place this URL text in from the the Oxford website address that you wish to access. This will give you access after you login with your CWL: https://proxy.openathens.net/login?qurl=
For example, to access Oxford Music Online, use https://proxy.openathens.net/login?qurl=https://www.oxfordmusiconline.com/
No CommentseResources moving to ServiceNow
Posted on September 21, 2023 @9:36 am by ryan regier
On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff.
This switch to ServiceNow means the eResources is now using the same ticketing system as UBC IT and Library Accounts, streamlining the ticket solving process.
Patrons and staff can continue to use the eResource Help Form to submit issues and you will now receive ticket update emails from the Service Desk email: service.helpdesk@ubc.ca
Updates to your eResource Tickets can also now be found in the UBC Self Service Portal under ‘View My Tickets’ https://ubc.service-now.com/selfservice
eResources will continue to monitor JIRA for internal tickets transferred by other Library Departments.
Thanks in advance for your patience during this transition and please let us know if we’ve missed any links in our documentation pointing to JIRA instead of ServiceNow.
No CommentsAccess issue with CCH Answer Connect
Posted on September 14, 2023 @9:52 am by ryan regier
Issue is now fixed. Sept 14, 2023.
We are seeing ongoing issues with CCH Answer Connect – https://resources.library.ubc.ca/page.php?details=cch-answerconnect&id=2412 not working for some users.
Some users will see a login screen prompting them for an email login which does not provide access.
There are no workaround currently, we are working on getting this issue fixed as soon as we can!
No CommentsOxford eBook Records not linking to eBooks
Posted on August 29, 2023 @1:25 pm by ryan regier
A large number of Oxford ebooks in the catalog are not linking directly to the ebook and instead leaving the user at the general Oxford website.
For example the record for Foundations of global health & human rights will leave the user at the general Oxford Scholarship Online Page: https://academic.oup.com/oxford-scholarship-online?login=true
We are working to fix this linking issue. In the meantime, you can search for the title on the Oxford page to get access.
Links in Summon to Oxford eBooks still work. You can search for the books there to get access and use the permanent links in Summon to share links to the books. e.g. https://go.exlibris.link/Q8Sz79jL
No CommentsLost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources
Posted on August 23, 2023 @10:23 am by ryan regier
Issue is now fixed. August 23, 2023.
UBC has lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources.
We are working to resolve the issue!
As a workaround you can place this URL in front of the website address and login to UBC with your CWL to access: https://proxy.openathens.net/login?qurl=
No CommentsLost access to New England Journal of Medicine website
Posted on August 11, 2023 @12:51 pm by ryan regier
Issue is now fixed. August 11th, 2023.
UBC has lost access to the New England Journal of Medicine (NEJM) of their website.
As a workaround you can place this URL in front of a NEJM URL and login with your CWL to access: https://proxy.openathens.net/login?qurl=
Alternatively you can also access current issues of NEJM via OVID
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Lost access to Wiley eJournals and eBooks
Posted on August 9, 2023 @8:39 am by ryan regier
Issue is now fixed. August 9th, 2023. Contact us if you still see issues.
Some users have lost access to Wiley eJournals and eBooks.
We are working with Wiley to get this resolved ASAP.
As a workaround, to access a Wiley title, add this URL in front of the Wiley website address in your browser: https://proxy.openathens.net/login?qurl=
No CommentsAudio Cine Films – “Cannot stream this title” Error
Posted on July 26, 2023 @8:51 am by ryan regier
When accessing Audio Cine Films, Users will be unable to watch/stream the movies and see this error:
- We are sorry, but you cannot stream this title in the browser you are current using. To stream a title, please use an alternate browser (Chrome, Firefox or Edge). For more information on supported devices and operating systems please see the details located in the following document. See supported browsers
This error only appears for Chrome Users, as a workaround use a different browser like Firefox or Edge.
We have reached out to the vendor about getting this issue solved.
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