UBC Library eResources: Service Bulletins

Wiley Access Down Off Campus and Some On-Campus Sites

Posted on December 18, 2015 @1:57 pm by madgett


UPDATE – Access temporarily restored while problem being sorted. Please clear history (cache & cookies) from your browser and try accessing again.

Access to the Wiley journals & ebooks is experiencing problems.


All off-campus access via EZproxy is down. Some on-campus access is down, as well. We are working on the problem.

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Closed for the Holidays (eResources Help Team)

Posted on December 15, 2015 @10:53 am by madgett

fireworksHello & Happy Whateveryoucaretocelebrate!

The team here is a little bushed, so we are taking a break over the holiday season.

The eResources & Access Team, will be away from December 24th till January 4th. Please continue to submit your questions/problems via our Help Form during that time, and we will get to them ASAP in the New Year.

…but don’t you deserve a break, too?

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PubMed & Wolters Kluwer / Ovid Links

Posted on November 30, 2015 @11:01 am by madgett

PubMed LinkOutIf you are presented with this option for Linking Out of PubMed to an article, either click on the UBC eLink icon        or

go to the “LinkOut -more Resources” drop-down under the Abstract and select the “Ovid Technologies, Inc.” link.

This is especially important when off campus and logging in through EZproxy as a pop-up window which offers two buttons (one for OvidSP & one for LWW Journals) drops out of EZproxy.

This will take some time to resolve. Sorry for the inconvenience.

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Off-Campus Access to Wiley Down

Posted on November 5, 2015 @11:22 am by madgett

Wiley Online Library will be unavailable on Saturday 7th November 2015 from 10:00-16:00 GMT / 05:00-11:00 EST / 18:00-00:00 SGT for essential maintenance. Apologies for the inconvenience.




Access to Wiley ejournals and ebooks is currently down for off-campus users. On campus access is not effected. We are working on it. Thank you for your patience.

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Several Problem Resources: UN Comtrade, Informs ejournals, etc

Posted on March 4, 2015 @9:27 am by madgett

broken_partsThis time of years sees a spike in online resource problems. Partly it’s due to renewal payments being delayed, partly it’s new resources launched in January starting to get more notice… and their quirks getting more attention as well.


The current list of problems we are working on includes:

UN Comtrade – site thinks we are “Guests” not subscribers, so bulk downloading disabled

Informs eJournals – subscriptions lapsed

Antiquity – journal moved to new site and access to archived issues lost

Development – loss of access to the journal

…and there are a couple other issues we are working on. Report any problems to our Help Form.

…and Stay Tuned!

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Google Scholar & EZproxy on Macs – Problem Solved?

Posted on February 12, 2015 @11:26 am by madgett

newsThere had been reports of people having problems off-campus using Macs/Safari and logging into Google Scholar via EZproxy.

If you are wondering why someone would even do this, the reason is that using EZproxy means you have a UBC IP address. So, you can follow the UBC eLink form the Google Scholar results and get to articles we have access to.

The problem seems to be solved (Safari was dropping the EZproxy bit from the URL). Please clear the cache & cookies (history) from Safari if you had problems in the past. If you still have problems, please email our Help Form.

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eBooks Not Findable? : Summon & Catalogue Problems

Posted on February 12, 2015 @11:17 am by madgett


**UPDATE** As of the Beginning of February, this problem has been sorted

Problems 2 & 3 are sorted now. Problem 1 lingers on. They suggest that problem could be sorted early in January. Stay tuned!


Couple of recent problems have collided to make some ebooks we have access to un-findable in the Catalogue and sometimes also Summon… and for a brief period some titles were findable, but we no longer had access.

1) ProQuest (Serials Solutions) had, they told us, “an issue with generating your records in a timely manner.” This happened in October, which meant our last ingestion of Catalogue records from them was in September. Sometimes ebooks can be found in Summon without a Catalogue records, sometimes not. Hopefully, this will be resolved shortly.

2) We (UBC Library) send updates from the Catalogue to ProQuest/Serials Solutions nightly… but they don’t always update nightly on their end. For example, last week their Summon indexing for us “went live on Saturday, November 8” and the next one was expected to be “complete on Friday or Saturday [November 14th or 15th]. So, Summon and the Catalogue were out of sync for about a week.

3) On November 7th, UBC Library removed a number of EBL (EBook Library) titles that had been part of a Demand Driven Acquisitions (DDA) project. These titles lingered in Summon for a week (see 2 above) and caused some confusion as access had ended.

We hope everything will be sorted and up to date next week. Frustrating? Tell me about it.

Oh yeah, you have been. And please continue to.

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MedLine & CINAHL (EBSCOhost): Changes to Search History

Posted on November 6, 2014 @4:28 pm by madgett

EbscoHostIn the EBSCOhost databases MedLine & CINAHL, the Search History now automatically appears above your search results.


If you want to turn this feature off at some point, just click on “Search History” (just to the right of “Basic Search” & “Advanced Search”).


For other EBSCOhost databases, if you want Search History to appear, click on the words “Search Historyafter you do your search.

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Factiva: Limits on Downloading Articles

Posted on November 6, 2014 @4:29 pm by madgett


*UPDATE* Limit raised to 100 articles per session

Due to excessive downloading (in one session someone downloaded over 14,000 articles, per Factiva), our downloading ability has been reduced to one article at a time.

We are investigating.

This is a good opportunity to remind folks that access to a resource does not automatically mean “anything goes”. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read.

Stay tuned!

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EBSCOhost Connection Problems : PsycInfo & more?

Posted on October 6, 2014 @10:50 am by madgett

EbscoHostFIXED!! Sorry for the delay. PLEASE do the following:

Clear your Browser Cache & Cookies then try accessing the EBSCOhost database of your dreams again.

UPDATE Sorry, still seems to be a problem for EZproxy users. Doubtful there will be a resolution till Monday.

Access on campus seems to be working. Suggest visiting a branch this weekend if you can’t wait. Sorry for the inconvenience.


Hello. Seems we are having some connectivity issues with PsycInfo and possibly other EBSCOhost databases. EBSCO contacted.


Stay tuned!

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