UBC Library eResources: Service Bulletins

eResources & Access Closed September 1st, 2017

Posted on August 29, 2017 @1:23 pm by madgett


Due to conflicts in staff scheduling, the eResources & Access Team will all be away on Friday, September 1st.

Please do report any problems or access issues via our Help Form, and we will get to them on September 5th (after Labour Day).

Sorry for the inconvenience.

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Criterion-on-Demand down for maintenance

Posted on July 28, 2017 @10:20 am by park

Criterion-on-Demand will be down for scheduled maintenance and upgrades from 10:00 pm PDT Friday, July 28th to 7:00 am PDT Monday, July 31st.

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Wiley eBooks & eJournals Down (July 19, 2017)

Posted on July 20, 2017 @1:57 pm by madgett

UPDATE ; Wiley Online is back online.

Wiley Online Library (eBooks & eJournals) seems to be down.

Working on it.

Stay tuned.

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ProQuest Databases : Sites Display Incorrectly

Posted on July 18, 2017 @10:52 am by madgett

UPDATE: Site seems to be displaying as normal now.

FYI (for those that want to know) ProQuest has upgraded from “http://” formating for their URLs to “https://”. UBC Library Resource pages are in the process of being updated.

Databases on the ProQuest platform are displaying incorrectly. Basically, the landing pages are garbled.

A sample of problematic resources includes: Canadian Newsstream, ABI/INFORM Collection, ProQuest Dissertations & Theses Global and several others. ProQuest eBook Central is not affected.

We have submitted a ticket. Stay tuned for updates.

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eJournal Portal very slow – 12June2017

Posted on June 12, 2017 @3:36 pm by madgett

*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form:

There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it.

Stay Tuned!

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Taylor & Francis eBooks – Loss of Access

Posted on June 12, 2017 @12:42 pm by madgett

*This Issue Resolved*

Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says:

Sorry, you do not have access to this book. A subscription is required to access the full text content of this book.”

We hope to have this resolved by late Thursday afternoon. Sorry for the inconvenience.

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WenziBase (Erudition) databases – Down

Posted on April 10, 2017 @10:04 am by park

UPDATE: Access has been restored to both databases!

WenziBase databases, 中国方志库 Erudition and Complete Siku (Erudition) 全四庫, are both down.

From WenziBase:

“We suffered an outage due to technical issues beyond our control that caused data loss, and we are trying to restore service as quickly as possible, but unfortunately it will likely take a few days.  We will send another update when we have a better estimate on when the service will be restored.  We apologize for this interruption.”

Stay tuned for updates.

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Oxford Journals: Problems linking for some articles

Posted on March 14, 2017 @10:06 am by park

Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.


Work around:

If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.

Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.

Apologies for the inconvenience. Please continue to report problems via our Help Form.

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ScienceDirect Journal Articles : Problems with linking

Posted on May 3, 2017 @11:53 am by madgett


ScienceDirect (Elsevier) Journal Article links producing error:

Error Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]

This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused by non-alphanumeric characters in either the article title or the journal title (for example a comma or colon or a parenthesis). This is happening from both Summon and the Citation Linker.

Work around:

If you see the above error on ScienceDirect, go back to the Citation Linker page and click the triangle next to the  then click “Browse Journal”. You will then need to browse to the volume/issue/page of the article you want.

Apologies for the inconvenience. Please continue to report problems via our Help Form.

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Taylor & Francis Online down for maintenance

Posted on January 24, 2017 @10:11 am by park

Taylor & Francis Online will be down for maintenance Wednesday, January 25th from 3:00 pm to 7:00 pm PST.

From Taylor & Francis:

Dear Customer,

Taylor & Francis Online: database maintenance, Wednesday 25th January

I’m writing to let you know that Taylor & Francis Online will be unavailable from Wednesday 25th January (23:00 GMT) to Thursday 26th January (03:00 GMT). This is due to scheduled database maintenance by our platform partner, Atypon. We anticipate this maintenance will take four hours.

We apologize for any inconvenience this may cause you or your users.


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