UBC Library eResources: Service Bulletins

Christmas Shut-Down 2016 : eResources Online Help

Posted on December 14, 2016 @10:15 am by madgett

newsSeasonally-Appropriate Greetings!

Thanks for all your questions this past year. Your helpful (we hope) eResources staff will be away from December 24th and returning January 3rd.

Do continue to send any questions/problems to our Help Form, and we will get to them ASAP in the new year.


See you in 2017!

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Summon & Citation Linker : Downtime Longer than Expected

Posted on October 31, 2016 @9:05 am by madgett

constructionApologies for the longer than expected downtime of Summon,  the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.

These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.

Per an email notice from ProQuest:

We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.

We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.

If problems persist, contact us via our Help Form.

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Voyager System – Catalogue, etc. Down

Posted on October 31, 2016 @8:53 am by madgett


System back Online

Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.


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Summon : Experiencing Intermittent Problems (Application Error)

Posted on October 24, 2016 @8:51 am by madgett


RESOLVED AGAIN! -Summon seems back to normal

October 20, 2016 – Problem Returns.

Yes, sadly the fix fell apart. Stay tuned.

UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.

Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:


Application Error

There were too many requests received from your client. This request will be ignored.

We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.

Stay tuned!


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Summon (the Library’s General search interface) is Broken

Posted on September 6, 2016 @1:45 pm by madgett


UPDATE! All seems to be well. Report any problems to our Help Form.

Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!

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Wiley Journals & eBooks – Some Access Problems

Posted on September 9, 2016 @2:54 pm by madgett


…and lost again for some ebooks! Stay tuned.


Please clear the history, cache & cookies, from your browser. Report any continuing problems here, please:


Some folks are having problems accessing the Wiley site for ejournals & ebooks. The problems are spotty across the campus and do not affect everyone.

We are in contact with Wiley. Please stay tuned!

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eBooks @ EBSCOhost : Firefox 45 Not Working

Posted on April 29, 2016 @12:03 pm by madgett


UPDATE – Temporary Fix But…

Per EBSCOhost:

We sincerely apologize for the inconvenience of eBook PDFs not loading in Firefox 45 and above. This issue is a result of an update to the Firefox code base which is incompatible with our eBook viewer. We are working to fully resolve this issue as soon as possible and in the meantime have implemented a fix that has restored access to eBook PDFs in Firefox.”

A byproduct of this fix is loss of page-to-page vertical scrolling for eBooks in Firefox, though all other navigation options remain available: table of contents links, page back and forward arrows, and entering a page number into the page number box.


eBooks on the EBSCOhost platform don’t seem to want to open their PDF files in Firefox 45 – currently on UBC Library computers.

Please use Internet Explorer on the Library computers. On your own computer, any other browser should be okay. We’re working on it!

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APS (American Physical Society) Journals – EZproxy Access Down

Posted on April 19, 2016 @11:29 am by madgett


UPDATE! – Access was restored April 19th.

Due to excessive downloading attempts, American Physical Society (APS) has blocked access via EZproxy. We are working on a resolution. Stay Tuned

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Oxford Journals – New URLs Causing Problems

Posted on February 19, 2016 @2:11 pm by madgett

oxford logoDue to a change in how URLs are formatted (http VS https), some Oxford Journals are popping up error messages on and off campus.

Hopefully, this will be resolved soon.

In the meanwhile, report problems to us via our Help Form. A work around (on campus only) is to take the problem URL in the error message, for example:

…and use just this part of it:

BUT this only works on campus.

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Wiley Online Library – Access Problems Especially via EZproxy

Posted on February 2, 2016 @9:14 am by madgett


**UPDATE – ACCESS RESTORED** If you had problems yesterday, Please clear the history (cache & cookies) from browsers and try accessing Wiley now. Contact us via the Help Form if problems persist.

We are currently experiencing access problems for the Wiley Online Library eBooks & eJournals – especially via EZproxy.


Working on a solution. Watch this space for updates.

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