UBC Library eResources: Service Bulletins

Taylor and Francis eBooks Website Issues

Posted on July 30, 2024 @1:33 pm by ryan regier

Resolved Jul 19, 2024

Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens.

Users will see a 404 Not Found error.

As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361

Alternatively, you can also log in to UBC via OpenAthens on the Taylor and Francis eBook website – (click login, OpenAthens, then search for UBC) https://www.taylorfrancis.com/

OpenAthens has an this issue as Active Incident on their Status Page and is working quickly to get it solved.

No Comments


Sage Explorer- Access Issues

Posted on July 15, 2024 @8:32 am by ryan regier

Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer

As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632

No Comments


Issues with Summon – “Check Availability”

Posted on July 15, 2024 @8:30 am by ryan regier

Access Issue Resolved July 11, 2024

We are currently seeing some issues with Summon struggling to load our holding information for print material.

Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information.

We are investigating!

No Comments


CSA Access Issues

Posted on July 4, 2024 @7:56 am by ryan regier

Access Issue Resolved July 4, 2024

We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA

We are investigating!

No Comments


Lost access to SpringerLink and Nature

Posted on July 3, 2024 @7:31 am by ryan regier

Access Issue Resolved July 3, 2024

UBC has lost access to all (most) Springer and Nature content. Some users may still have access.

We are investigating and working to get the issue resolved as fast as we can.

Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions as well.

No Comments


Lost access to Irwin Law (Vlex)

Posted on July 9, 2024 @12:30 pm by ryan regier

Access Issue Resolved: July 7, 2024

Issue has reappeared on July 7, 2024. Access is down and we are investigating.

Access Issue Resolved July 2, 2024

We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661

We are investigating and will get this resolved as soon as we can.

No Comments


Lost access to Canada Commons and Policy Commons

Posted on May 3, 2024 @2:56 pm by ryan regier

Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons.

We are working to resolve the issue.

As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons

No Comments


PHUB error when accessing UBC Library CWL

Posted on April 15, 2024 @8:59 am by ryan regier

Issue is now fixed. April 15, 2024

UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.

We are still trying to figure out what is causing this issue and are working to solve it urgently!

We understand this a stressful time for students. We will get this fixed as soon as we can!

No Comments


No access to ScienceDirect

Posted on May 1, 2024 @11:18 am by ryan regier

Issue is now fixed. April 30, 2024

Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.

Seems to be impacting multiple institutions. We are investigating!

A couple workarounds that seem to work:

  • From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
  • Can copy and paste this redirector text in front of the URL/website address and login via UBC: https://proxy.openathens.net/login?qurl=
  • Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there
No Comments


Access to Sage Website and Database not working via UBC OpenAthens

Posted on May 1, 2024 @11:17 am by ryan regier

Issue is now fixed. April 30, 2024

OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.

OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access https://proxy.openathens.net/login?qurl=

No Comments


a place of mind, The University of British Columbia

Emergency Procedures | Accessibility | Contact UBC  | © Copyright The University of British Columbia