UBC Library eResources: Service Bulletins

DesLibris – HTTP 503 Error (Oct.2021)

Posted on October 5, 2021 @1:22 pm by kmcgrath


The DesLibris ebook platform is currently experiencing technical issues.
HTTP ERROR 503 Cannot contact upstream server: https://www.deslibris.ca/
We’ve reported the problem to the provider and will post a notice when service is restored.


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Maintenance on Some Discovery Services this weekend Sept. 25, 2021

Posted on September 24, 2021 @11:45 am by madgett

The following services will be unavailable 8am-4pm, Saturday, September 25th due to planned maintenance by Ex Libris.

  • eJournal Portal (Journal Titles tab on the Library homepage)
  • Citation Linker (Blue Full Text button)
  • Ulrich’s
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CNKI Databases (Journals, Thesis, etc.) – No Downloading (Sept.2021)

Posted on December 15, 2021 @8:47 am by madgett

Latest Update : Another day, another update 🙂

CNKI is now downloading PDFs again. Resource Page here:

CNKI Database

If linking by title or article level, titles using the Qingdao platform  https:chn.oversea.cnki.net  are working better than titles using the California platform  https:global.cnki.net  .

UPDATE – Nov. 15th: Currently, the California server (https://go.openathens.net/redirector/ubc.ca?url=http://global.cnki.net) seems to be working and PDFs can be downloaded, but the Qingdao server (https://go.openathens.net/redirector/ubc.ca?url=http://oversea.cnki.net/) has intermittent errors. Qingdao can still be used for searching & reading online, but no PDF downloads.

The CNKI Databases, covering Chinese journals, theses, dissertations and more, is currently not allowing downloads.

We are working on a solution.

Stay Tuned!

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Oxford Journals – Page Not Found error (Sept.2021)

Posted on September 22, 2021 @11:40 am by madgett


Oxford Journals are currently leading to an

The page you’re looking for cannot be found.

…error. We are working on it. Stay tuned!

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Natural Medicines: Loss of Access (August 2021)

Posted on August 24, 2021 @11:19 am by kmcgrath

We have recently lost access to Natural Medicines.

Update (Aug.24, 2021): Access restored

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eJournal Portal down (“Journal Titles” tab on Library Homepage)

Posted on August 11, 2021 @9:38 am by madgett

Issue now resolved.


The eJournal Portal (the “Journal Titles tab on the Library Homepage) is down.

To find a journal by its title, please go to this page:

…and search for your journal. Should be fixed shortly.


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Audio Cine Films – Format for Links Changed

Posted on June 30, 2021 @3:09 pm by madgett

Looks like Audio Cine Films (a site for streaming movies) has changed some of their links, and some records in our catalogue no longer work.

If you run into this problem, go to our Resource page and, after logging into Audio Cine< search for your movie on their site.

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Taylor & Francis ebooks and OpenAthens: 1st Visit Account Request

Posted on June 28, 2021 @9:45 am by madgett

On a User’s 1st visit to the Taylor & Francis ebook site, after authenticating via OpenAthens, they will be asked to begin to set up an account.

1st question is to identify your Country/Region. Just say “Canada”.

Ignore box for “Marketing materials”.

Tick box to agree to “Terms & Conditions”.

You will be then identified as “User” for this and all future visits. You can choose to update “User” to your own info, but for privacy reasons, you can ignore.

Similar experiences have been reported on other sites on 1st visits. Report any questions/problems via the Ask Us! portal.

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ProQuest eBook Central – Down for Maintenance June 26th

Posted on June 24, 2021 @1:15 pm by madgett

ProQuest eBook Central will be down June 26, 2021, from 7:00 a.m. to 3:00 p.m. PDT (8 hours) for maintenance.

Sorry for the inconvenience.

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OpenAthens Update

Posted on July 5, 2021 @9:51 am by kmcgrath

While the majority of the Library’s online resources have successfully transitioned to OpenAthens authentication, there are some post-launch access problems with the following providers:

BMJ Best Practice
CHASS (Industry Norms and Key Business Indicators) – access restored July 5
Web of Science interoperability (database cross-search)
Mary Ann Liebert – access restored June 23
Grant Connect – access available to legacy site only June 17
Drama Online (Bloomsbury) – access restored June 16
Justis – access restored June 15
Late Qing Dynasty & Minguo Periodical Fulltext Database (1933-1949) – access restored June 16

We are working with vendors to resolve access as quickly as possible and apologize for the inconvenience. Thank you for your continued patience and cooperation.

Please check our comprehensive guide for help with accounts, linking, customization tips and more.
Report issues via the Ask Us portal.

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