- Have questions or need more help with the issues below? Contact us here
Lost access to Irwin Law (Vlex)
Posted on July 9, 2024 @12:30 pm by ryan regier
Access Issue Resolved: July 7, 2024
Issue has reappeared on July 7, 2024. Access is down and we are investigating.
Access Issue Resolved July 2, 2024
We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661
We are investigating and will get this resolved as soon as we can.
No CommentsLost access to Canada Commons and Policy Commons
Posted on May 3, 2024 @2:56 pm by ryan regier
Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons.
We are working to resolve the issue.
As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons
No CommentsPHUB error when accessing UBC Library CWL
Posted on April 15, 2024 @8:59 am by ryan regier
Issue is now fixed. April 15, 2024
UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.
We are still trying to figure out what is causing this issue and are working to solve it urgently!
We understand this a stressful time for students. We will get this fixed as soon as we can!
No CommentsNo access to ScienceDirect
Posted on May 1, 2024 @11:18 am by ryan regier
Issue is now fixed. April 30, 2024
Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.
Seems to be impacting multiple institutions. We are investigating!
A couple workarounds that seem to work:
- From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
- Can copy and paste this redirector text in front of the URL/website address and login via UBC: https://proxy.openathens.net/login?qurl=
- Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there
Access to Sage Website and Database not working via UBC OpenAthens
Posted on May 1, 2024 @11:17 am by ryan regier
Issue is now fixed. April 30, 2024
OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.
OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address you wish to access https://proxy.openathens.net/login?qurl=
No CommentsCNKI databases slow load issue
Posted on April 2, 2024 @10:08 am by ryan regier
We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
No CommentsEthnologue Database Not Working
Posted on April 2, 2024 @8:50 am by ryan regier
Issue is now fixed. April 2, 2024
Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.
No CommentsIEEE site maintence outage on Saturday, March 16th
Posted on March 15, 2024 @10:35 am by ryan regier
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
No CommentsLost access to Diao Long Database of Chinese and Japanese Ancient Books
Posted on March 13, 2024 @12:22 pm by ryan regier
Issue is now fixed. March 13, 2024
We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get this issue resolved.
No CommentsCPS ( RxTx) Access Issues
Posted on March 7, 2024 @10:37 am by ryan regier
Issue is now fixed. March 7, 2024
Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.
No Comments