UBC Library eResources: Service Bulletins

Changes to Summon : AskAway added and Newspaper Articles enhanced

Posted on September 14, 2017 @9:44 am by madgett

The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:

  • AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
  • The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result:  http://ubc.summon.serialssolutions.com/search?spellcheck=true&s.q=apples#!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on  “News results for “apples””    brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).

We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).


No Comments

Slowness in the eJournal Portal (“Journal Titles” tab)

Posted on September 8, 2017 @10:51 am by madgett

There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).

Per the third-party that hosts this service:

“Thanks for the reports of slowness related to the E-journal Portal.  We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address.  For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users.  We also understand the timing is not great as many of you are starting new school years.”

“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”

As a temporary work-around, you can search for a journal title in the Catalogue from here.

…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.

As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.


No Comments

eResources & Access Closed September 1st, 2017

Posted on August 29, 2017 @1:23 pm by madgett


Due to conflicts in staff scheduling, the eResources & Access Team will all be away on Friday, September 1st.

Please do report any problems or access issues via our Help Form, and we will get to them on September 5th (after Labour Day).

Sorry for the inconvenience.

No Comments

Criterion-on-Demand down for maintenance

Posted on July 28, 2017 @10:20 am by park

Criterion-on-Demand will be down for scheduled maintenance and upgrades from 10:00 pm PDT Friday, July 28th to 7:00 am PDT Monday, July 31st.

No Comments

Wiley eBooks & eJournals Down (July 19, 2017)

Posted on July 20, 2017 @1:57 pm by madgett

UPDATE ; Wiley Online is back online.

Wiley Online Library (eBooks & eJournals) seems to be down.

Working on it.

Stay tuned.

No Comments

ProQuest Databases : Sites Display Incorrectly

Posted on July 18, 2017 @10:52 am by madgett

UPDATE: Site seems to be displaying as normal now.

FYI (for those that want to know) ProQuest has upgraded from “http://” formating for their URLs to “https://”. UBC Library Resource pages are in the process of being updated.

Databases on the ProQuest platform are displaying incorrectly. Basically, the landing pages are garbled.

A sample of problematic resources includes: Canadian Newsstream, ABI/INFORM Collection, ProQuest Dissertations & Theses Global and several others. ProQuest eBook Central is not affected.

We have submitted a ticket. Stay tuned for updates.

No Comments

eJournal Portal very slow – 12June2017

Posted on June 12, 2017 @3:36 pm by madgett

*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form:

There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it.

Stay Tuned!

No Comments

Taylor & Francis eBooks – Loss of Access

Posted on June 12, 2017 @12:42 pm by madgett

*This Issue Resolved*

Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says:

Sorry, you do not have access to this book. A subscription is required to access the full text content of this book.”

We hope to have this resolved by late Thursday afternoon. Sorry for the inconvenience.

No Comments

WenziBase (Erudition) databases – Down

Posted on April 10, 2017 @10:04 am by park

UPDATE: Access has been restored to both databases!

WenziBase databases, 中国方志库 Erudition and Complete Siku (Erudition) 全四庫, are both down.

From WenziBase:

“We suffered an outage due to technical issues beyond our control that caused data loss, and we are trying to restore service as quickly as possible, but unfortunately it will likely take a few days.  We will send another update when we have a better estimate on when the service will be restored.  We apologize for this interruption.”

Stay tuned for updates.

No Comments

Oxford Journals: Problems linking for some articles

Posted on March 14, 2017 @10:06 am by park

Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.


Work around:

If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.

Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.

Apologies for the inconvenience. Please continue to report problems via our Help Form.

No Comments

a place of mind, The University of British Columbia

UBC Library



Emergency Procedures | Accessibility | Contact UBC  | © Copyright The University of British Columbia