- Have questions or need more help with the issues below? Contact us here
Harvard eBooks via EBSCOhost – No Access (May 2021)
Posted on May 27, 2021 @1:02 pm by madgett
Access Restored.
Currently, we have lost access to the Harvard Business Publishing Collection (EBSCOhost) also known as Harvard Business Review Press ebooks on EBSCOhost.
We are working on a solution. Only the “Harvard” ebooks seem to be affected.
Stay tuned.
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Print Book Display Problem in Summon – May 13th
Posted on May 13, 2021 @2:12 pm by madgett
Problem fixed!
Currently, Print books in Summon are displaying a “Locations” hypertext that leads to a “Try UBC eLink” button that leads to an error.
As a result, you can’t get to the Print book’s record in the Catalogue from Summon.
To get to the Print Book’s records, search for the book’s title from here .
Use the “Search Catalogue” option Title begins with from the drop-down menu.
We hope to have this resolved ASAP.
No CommentsService Disruption: Discovery Services, May 29-30
Posted on May 31, 2021 @7:42 am by madgett
UPDATE:
According to Ex Libris, migration successful and all services restored.
On May 29th, our 3rd-party discovery service, Ex Libris, is migrating to new servers. As a result, there will be some interruption to our discovery services for 24 hours (Saturday, May 29 at 18:00 PDT to Sunday, May 30 at 18:00 PDT).
Please be aware of the following during this period:
- Summon will be available for searching (the “General” search box on the Library Homepage)
- Linking to resources through 360 Link (our Citation Linker) will not be available (the page with the big blue “Full Text Online” button)
- Index-Enhanced Direct Linking (IEDL) within Summon will work (links from Summon that go directly to the item and don’t stop at the Citation Linker first)
- The eJournal Portal will not be available (the “Journal Titles” tab on the Library Homepage)
As a result of our Citation Linker being down, there will also be some disruptions to:
- Any linking using the “UBC eLink” icon (Publishers sites, PubMed, Google Scholar, etc.)
- Any ebook records in the Catalogue that link via the Citation Linker
- Lean Library (Library Access Browser Extension) when it tries to find an Alternative source for an ebook or article
- BrowZine in certain situations when it tries to connect through the Citation Linker
- Course Reserves (or anywhere else) where the posted URL used goes to the Citation Linker
Users who try to use the Citation Linker or the eJournal Portal will see a message from Ex Libris explaining that the service is unavailable due to scheduled maintenance.
Please report any problems through our Help Form:
https://about.library.ubc.ca/contact-us/ejournal-help/
No CommentsGoogle Scholar Drops UBC Library (UBC eLink) -Feb.2021
Posted on March 4, 2021 @8:20 am by madgett
UBC Restored to Google Scholar
Google Scholar has dropped UBC Library (UBC eLink) as an option from its “Library Links” under “Settings”. Unfortunately, this will take about a week to resolve.
In the meanwhile, if you have installed our Library Access Browser Extension from Lean Library, you can highlight the article’s title from a Google Scholar result, right click, and use the “Search_Summon@UBC” option to run a search in Summon.
No CommentsElsevier Resources (ScienceDirect, ClinicalKey, Engineering Village, etc.) Down -Jan.2021
Posted on January 29, 2021 @8:04 am by madgett
Access Restored. If you have any further problems, please reach out to us via our Help Form.
Several Elsevier resources -ScienceDirect, ClinicalKey, Engineering Village, various ebooks & ejournals are down. This is a known issue that is being worked on.
Please stay tuned for updates.
No CommentsHathiTrust Site : “You Have Been Logged Out”
Posted on January 12, 2021 @11:11 am by madgett
Access has been restored, Jan 12th, 2021.
HathiTrust is showing a “You Have Been Logged Out” message after you log in.
We are investigating and will update when we know more.
No CommentsHoliday Closure for eResources & Access Help (HAPPY HOLIDAYS!)
Posted on December 18, 2020 @3:17 pm by madgett
HAPPY HOLIDAYS!
The eResources & Access Team will be away from Noon Dec. 24th till Jan. 4th. Please report any access problems using the Help Form , and we will dig into them when we get back.
No CommentsLWW Journals (Lippincott Williams & Wilkins) & EZproxy (off-campus Access)
Posted on December 21, 2020 @9:47 am by madgett
Problem resolved. Please clear your browser history, cache & cookies, and report any continuing problems via our Help Form.
LWW Journals (Lippincott Williams & Wilkins) are a collection of mostly medical journals.
Off-campus access via EZproxy is currently showing “Cloudflare” messages that are blocking access for some Users.
We are working on a resolution. Stay tuned!
Please report any resource access problems via our Help Form.
No CommentsO’Reilly (Safari) eBooks – Accounts Reset Oct. 31st weekend
Posted on October 30, 2020 @8:34 am by madgett
O’Reilly for Higher Education (also known as Safari) ebooks will have accounts reset for those using the “new” authentication method.
What does this mean? Access will still be fine, it is just that any history from previous visits to the site might be lost. We apologize, but in the transition from the “old” to “new” authentication, many duplicate accounts were created.
Please report any problems encountered via our Help Form.
No CommentsCB Insights – Log-in Problem Fixed?
Posted on October 28, 2020 @4:00 pm by madgett
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy.
I think that it is fixed now.
Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
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