- Have questions or need more help with the issues below? Contact us here
Library Access Browser Ext. (Lean Library) : Highlight & Search Down -Oct2020
Posted on October 15, 2020 @8:22 am by madgett
UPDATE: Now Working
The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week.
Don’t know about the Library’s Access Browser Extension? Please read here.
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UBC Library Catalogue Down for Maintenance -Sept. 30, 10PM
Posted on October 7, 2020 @12:01 pm by madgett
UPDATE – No problems reported.
FYI
The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes.
Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue.
Please report any problems via our Help Form.
No CommentsEBSCOhost Databases & eBooks -Slow/Timeout -22se2020
Posted on September 23, 2020 @11:41 am by madgett
All Issues Resolved. PLease report any further problems via our Help Form:
EBSCOhost databases & eBook site having problems:
“EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”
Stay tuned for updates.
No CommentsDuke University Press Down (September 18, 2020)
Posted on September 18, 2020 @12:45 pm by kmcgrath
Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.
Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.
Cambridge eBooks & Journals Down (Sept. 14, 2020)
Posted on September 14, 2020 @10:29 am by madgett
UPDATE : Access restored.
If you are still having problems, please contact us via our Help form:
Several Cambridge University Press (eBooks & eJournals) collections are down.
Links producing error messages. We are working on it.
Stay Tuned!
No CommentsProQuest Ebook Central – Reader unavailable
Posted on June 27, 2020 @7:34 am by kmcgrath
Issue RESOLVED
A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform. PDF download and online reading services are not available. System engineers are working to fix the issue, and we’ll update you as soon as we know more.
Maintenance Affecting Some Services : June 26, 5:00pm – 9:00pm
Posted on June 24, 2020 @2:21 pm by madgett
June 26, 5:00pm – 9:00pm
Due to scheduled maintenance
The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:
- Citation Linker (Full Text Online page)
- eJournal Portal (“Journal Titles” tab on Library Homepage)
- UlrichsWeb
As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.
Summon itself should not be affected, though any linking through the Citation Linker will be during that time.
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EBSCOhost Databases Slow (June 23, 2020)
Posted on June 24, 2020 @7:53 am by madgett
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.
EBSCOhost Databases were down earlier today
They appear to be back, but are very slow.
Stay tuned for any further updates.
No CommentsElsevier ScienceDirect – PDF download problem
Posted on May 29, 2020 @9:33 am by kmcgrath
Issue Resolved
There is an issue affecting certain Elsevier ScienceDirect journals.
While green ‘Full-Text Access’ icons may be displaying next to an article, the PDF Download functionality isn’t working correctly, and all users are confronted with a paywall. The Elsevier team is working on this issue and we hope to have an update for you soon.
A list of the known affected titles is below. Should you come across any other titles with this same issue, please report them to eResources Help.
Elsevier has a temporary workaround, in case any researchers need immediate access to an article.
Instead of clicking the “Download PDF” button, check the box next to the article and then select “Download selected articles”. That will give the option to open a zip file and then access the article.
Titles known to be affected:
* Science of the Total Environment
* Midwifery
* Journal of Molecular Biology
Passport GMID : Problems With Access (May 2020)
Posted on May 25, 2020 @1:54 pm by madgett
RESOLVED!
We have solved the problem with Passport. Please do the following:
1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)
2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.
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Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.
We are looking into the problem.
Stay tuned.
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