UBC Library eResources: Service Bulletins

SpringerLink Move to New Platform: Personal Accounts Won’t Migrate

Posted on November 14, 2012 @9:42 am by madgett

An update on the Springer migration to the new SpringerLink site. The change over will take place on Nevember 26th. And, unfortunately, any personal “My SpringerLink” accounts on the old platform will not migrate. You will need to create an account on the new site. Per Springer:

“Do our current SpringerLink users have to create new personal accounts on to make use of all personalization features, or will these personal usernames and passwords be migrated from SpringerLink?”

“Answer: Unfortunately, these personal accounts and usernames and passwords cannot be transferred and new personal accounts will need to be created to take advantage of personalization features.”

After November 26th, “You will need to go to and set up a new profile/account. Make sure to do this while within the institution’s IP range as you will then be automatically associated to the institution’s access rights.”

The new Springer site may offer to let you set up an ID & password for remote access. Don’t bother. All our remote access is via EZproxy, not individual IDs.

You can read about the new Springer site here.

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Summon’s “Citation Online” Results: Wrong Journal Error

Posted on October 31, 2012 @2:56 pm by madgett

For search results in Summon (the primary search box from the Library Homepage) that point to “Journal Article : Citation Online“, all results currently point to the journal “Transactions of the ASABE”. This is a coding error that Summon is working to fix.

Sorry for the inconvenience this is causing; but take note: Journal Article : Full Text Online results are not affected… and you want the full-text stuff anyways, right?

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Linking to Journal Articles: Supplements & Special Issues

Posted on October 30, 2012 @10:57 am by madgett

Generally speaking, when presented with options for linking to an article, clicking  works pretty well.

However, there are a couple cases where –more often than not– this direct linking fails. Articles that are in “Supplements” or “Special Issues” are a problem as there seems to be no standardized way of citing those articles. Sometimes the citation says “Sup.” or “Suppl.” or just “S.” rather than “V.” for volume. As well, some aggregators (like the EBSCOhost or Gale databases) do not get supplements/special issues from the publishers. It’s not in their agreements. Also, page numbering can take on strange formats, like “S-7” or “23-A”.

A good rule of thumb for these types of articles is, if the “Article” level linking fails, go in at the “Journal” level and then work your way to the right issue & article.

And as always, please report these problems via our Help Form. We pass on these problems and hopefully that will help the software developers work towards a solution.

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ScienceDirect ejournals & eBooks: No Access via EZproxy

Posted on October 30, 2012 @12:56 pm by madgett

*UPDATE*  The Rogue Account has been blocked. Access via EZproxy is back to normal.

Due to a “security breach in [our] servers via organized hackers from R____a” (no need to name the actual country), ScienceDirect has blocked our EZproxy server IP. For now, please use myVPN to connect to ScienceDirect ejournals & ebooks if you are off campus. On campus, there should be no problem.

Stay tuned for updates.

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ALERT: myVPN and Some Buildings Experiencing Network Problems

Posted on October 19, 2012 @1:37 pm by madgett


Just a heads up, UBC IT is reporting problems with myVPN and the UBC Network in some buildings. Please follow their Bulletins here.

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EZproxy Error Message: “Inter-institutional access failure”

Posted on October 19, 2012 @9:18 am by madgett

Recently, several people have seen the following error message when using EZproxy:

Inter-institutional access failure. Please contact your system administrator for assistance

We are investigating the cause. In the meanwhile, clearing the cache & cookies from your browser appears to help.

If you’ve tried this and the problem persists, please contact us using the eResources & Access Help Form.

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Free Textbooks Next Year?

Posted on October 17, 2012 @1:22 pm by madgett

In case you weren’t watching the news this a.m., the British Columbia government says it plans to introduce free online textbooks for the 40 most popular post-secondary courses in the province.

Read more here!

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SpringerLink moving to a New Platform this Fall

Posted on September 11, 2013 @11:17 am by madgett

SpringerAll “… journal, book, book series, references and protocols content prevoiusly [sic] available on the old SpringerLink platform” will be moving to a new platform around the end of November. There should be no interruptions and plenty of re-directing of link. If you do run into problems, please contact eResources & Access via our Help Form.

You can read more about the migration here.

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ERIC: Problem with PDFs Continues… Update

Posted on September 11, 2013 @11:18 am by madgett

ERIC continues to work on its PDF problem. Here is the latest news, plus an email address where you can order a copy of a PDF if you can’t get it elsewhere:

In early August, the ERIC management team and the U.S. Department of Education became aware that some full-text documents in the ERIC Collection contained personally identifiable information. Sensitive information was found in multiple documents in a way that could not be easily isolated. The accessibility of this information to modern Internet search engines increases the risk that these details could be discovered and used improperly. In order to safeguard individual privacy it was necessary to temporarily disable access to ERIC full-text documents.

We are working to restore access to full text as quickly as possible while protecting individual privacy. While the vast majority of documents do not contain sensitive information, it remains necessary to identify and address each of those that do.

Each document must be checked to verify that it does not contain sensitive information. Given that there are more than 340,000 full-text documents in ERIC, this represents a significant undertaking. The U.S. Department of Education is in the process of hiring a team to help restore access in a fast and responsive manner. We anticipate that it will be possible to begin restoring access to large numbers of ERIC documents on a rolling basis later this fall.

An initial wave of more than 20,000 documents has already been restored. This first restoration consists of peer-reviewed full-text documents such as Institute of Education Sciences (IES) publications and peer-reviewed journal articles (EJs). At this time, we cannot provide a precise estimate for complete restoration of full text.

Priority is being placed on documents requested by ERIC users. If you would like to request a PDF to be returned online, please email referencing the document’s ERIC number (EDxxxxxx). We apologize for the inconvenience and appreciate your patience as we work to resolve the situation.

ERIC is committed to keeping you informed as we move forward with this effort. Check the alerts and Spotlight area of the ERIC home page at for updates.

Temporary System Limitations:

There are several known search and display limitations caused by the temporary restrictions on full-text access. Specifically:

  • * PDF links continue to display in ERIC records, even when full text is currently not available.
  • * The ability to limit search results to only records with full text does not return reliable results.

As soon as the majority of full text is restored to the site, all features will return to normal operation.

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ScienceDirect: Landmark Papers on Higgs Boson freely available

Posted on September 11, 2012 @9:50 am by madgett

Physics Letters B, … has announced that the observations of the long-sought Higgs particle, hailed as one of the greatest scientific discoveries of all time, have been published. The papers ‘Observation of a new boson at a mass of 125 GeV with the CMS experiment at the LHC and ‘Observation of a new particle in the search for the Standard Model Higgs boson with the ATLAS detector at the LHC‘ are freely available online on ScienceDirect. –

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